New platform at Portland International Airport (PDX) will be constructed, June 18-Oct. 21, along with a second MAX Red Line track

As TriMet rolls past the 65% mark for construction of our A Better Red MAX Extension and Reliability Improvements Project, a four-month disruption to the MAX Red Line is necessary to get us closer to the finish line. During the 126-day project, lasting June 18 through Oct. 21, stations between Gateway Transit Center and Portland International Airport will be closed, allowing crews to access TriMet right-of-way and perform major construction. Shuttle buses will replace MAX Red Line trains and serve closed stations.

The disruption will allow for Better Red’s most intensive work yet, which includes building around half a mile of new track and demolishing and reconstructing the Portland International Airport platform.

TriMet will have extra staff—our Ride Guides—stationed at the Gateway Transit Center and PDX for the first two weeks of this latest phase of the project. Transit Security Officers and customer service personnel will be at PDX and Gateway at other times during the project and can also assist riders. Riders will want to look for signs directing them to shuttle bus stops. For more information about the project, go to trimet.org/improvements.

Shuttle buses: Gateway to PDX

From June 18-Oct. 21, the only TriMet service provided to Portland International Airport will be by bus. Shuttle buses will take riders to MAX stations between Gateway Transit Center and PDX, departing about every 15 minutes.

MAX Red Line trains will continue to run between Beaverton Transit Center and Gateway Transit Center, but will be arriving less often—every 30 minutes instead of every 15 minutes.

Riders will want to plan ahead, as the disruption could add up to 30 minutes to some trips. You can do that now by going to trimet.org/planner. Just remember to set your travel time for a date during the disruption period. We’re thankful to have understanding riders, and we appreciate your patience as we make these improvements. We look forward to introducing you to the new and improved PDX MAX Station when service returns on Sunday, Oct. 22.

Track and platform construction

Observant riders may notice that the Portland International Airport MAX Station looks different from most of our other rail stations. It’s triangular and tapered at the eastern end, rather than being rectangular and uniform. That has worked for the current configuration, where the track splits at the station, sending trains to either side of the platform. But we want to reduce delays and increase reliability, so we’re adding a second track and making the tracks parallel.

TriMet looked to the MAX Orange Line, featuring our newest stations, for how to design an updated PDX platform. Beyond giving riders more space, a rectangular platform will also allow for the installation of an improved shelter, providing coverage to access both MAX cars and offering people more cover.

The second track will be built along the section of MAX Red Line between Air Cargo Road and PDX. This critical part of the Better Red Project will allow trains to move around each other without having to wait for one to pass. Additionally, TriMet crews will use the time to build a new multi-use path and rail crossing at Air Cargo Road, along with nearly a dozen smaller maintenance and improvements projects along the disrupted section of trackway.

A Better Red

A Better Red is TriMet’s largest rail project since the opening of the MAX Orange Line in 2015. TriMet is adding another track for MAX Red Line trains between the Gateway Transit Center and Portland International Airport, building new bridges to carry these trains and a new platform north of the Gateway Transit Center. In Washington County, TriMet is extending the Red Line west 10 stations, to run between Fair Complex/Hillsboro Airport and PDX

Recently, we finished tying in special track work at Gateway Transit Center. That track component is a key piece that will connect A Better Red’s various improvements together once the project is completed and opens to the public in late 2024. A Better Red is one of many ways TriMet is addressing the transportation needs of the Portland metro area. Better, more reliable transportation options mean cleaner air, improved convenience and more opportunities for everyone.

For more information on A Better Red, visit trimet.org/betterred.

New Frequent Service for portion of Line 17-Holgate/Broadway, improvements to three additional Frequent Service lines, route updates for Line 17 and 70-12th/NE 33rd, and other schedule and stop changes

TriMet is making improvements to our service starting on Sunday, May 28. This spring, we are adjusting the routes of lines 17-Holgate/Broadway and 70-12th/NE 33rd. We’re also upgrading a portion of Line 17 to Frequent Service, with buses arriving every 15 minutes or better. You’ll find buses arriving earlier and more often on three additional lines, as we expand Frequent Service on popular routes in Washington County. In addition, we will reconfigure bus stops at Parkrose Transit Center and adjust schedules on 29 bus lines! 

With these improvements, TriMet will add back service hours that we began to reduce in April 2020, when COVID-19 put the brakes on the largest bus service expansion in our history.  We continue our work to overcome a historic operator staffing shortage and now have operators in place to begin adding back service. The process starts with our May service change. 

More and better service

Line 17-Holgate/Broadway: Frequent Service is coming to Southeast Holgate Boulevard on the portion of Line 17 that runs between Downtown Portland and Southeast 136th Avenue. More than 10 miles of the route will have buses arriving every 15 minutes for most of the day, every day. 

We’re also moving the southeast end of Line 17 so buses serve Harold Street.

These improvements will change when and where buses are arriving. Plan ahead by going to trimet.org and plan a trip for after May 28 to see how trips are changing. 

Line 54-Beaverton-Hillsdale Hwy and Line 56-Scholls Ferry Rd: We’re expanding service on lines 54 and 56, which combined provide Frequent Service between Beaverton and Downtown Portland. Starting May 28, Frequent Service begins at 6 a.m.

Line 76-Hall/Greenburg: We’re improving our existing Frequent Service on Line 76, so that buses start arriving every 15 minutes, starting at 6:30 a.m. 

Route change

Line 70-12th/NE 33rd: Major improvements are coming to Line 70 in Southeast Portland. We’re moving buses to Southeast Ladd Avenue and 21st Avenue to bring buses closer to Cleveland High School and avoid delays at the heavy rail crossings at Southeast 11th and 12th avenues. 

We’re also moving buses off of Southeast 13th and 17th avenues south of Powell Boulevard, to run on Southeast Milwaukie Avenue, for more direct service to Milwaukie.

Lastly for Line 70, we’re adding weekday trips to better serve Cleveland High School and extending all weekday trips to Northeast 33rd Avenue.

All of these changes mean bus schedules are changing too. Go to trimet.org and plan a trip for after May 28 to see how trips are changing. 

Schedule changes

We are changing schedules on 29 bus lines in response to increasing traffic congestion, to help keep buses on time. The following bus lines will see schedules shift by at least three minutes and up to 12 minutes, starting May 28: FX2, 4, 6, 8, 9, 10, 11, 12, 14, 29, 30, 33, 38, 47, 48, 52, 53, 57, 59, 62, 67, 72, 75, 88, 94, 96, 154, 155 and 156. Find new schedule times by going to trimet.org and planning a trip after May 28.

Transit Center update

Parkrose Transit Center in Northeast Portland is getting an update! We’re consolidating and improving bus stops with larger shelters and new displays that show when the next bus will arrive.

What’s next?

The COVID-19 pandemic had a dramatic impact on travel patterns and transit ridership. TriMet responded, studying how to better serve our riders and the community given major changes in where people go and when they travel. After conducting extensive community engagement and listening to feedback from the public, we shaped a plan for the future that will give more people, especially those with lower incomes, more access to our services, to reach more jobs and places, while increasing our overall ridership.

Our Forward Together Service Concept provides a roadmap for increasing service by more than 30% in the coming years. While the service changes coming in May increase service hours and begin to advance this goal, we plan to roll out our first big package of service improvements from Forward Together, starting this fall. 

From June 12-July 11, riders will ‘tap to ride’ the elevator, free-of-charge, during a test of the new system

TriMet will be piloting an elevator improvement project beginning in June at the Hollywood/NE 42nd Ave Transit Center. The four-week project will restrict elevator access to riders with a valid Hop card or Hop ticket, or a physical or virtual chip-enabled payment card in an effort to improve elevator reliability*.

*Valid access items have been updated for clarity.

From June 12-July 11, customers will need to tap their plastic or virtual Hop card; Hop ticket; phone with Apple Pay, Google Pay or Samsung Pay; or contactless credit or debit card on a reader next to the elevator to open the doors. Customers will not be charged anything as a result of this tap and will still be required to tap a second time on a Hop reader prior to boarding MAX. While riders won’t be charged for the elevator tap, their card must be valid for it to work.

When someone taps with a Hop card, Hop ticket, a chip-enabled payment card or a smartphone wallet, the elevator doors will open and the reader will display a confirmation screen —a green check mark and the words “Welcome” and “Thanks for riding TriMet.” The Hop card, Hop ticket or payment card needs to be valid and have funds stored, although there will not be a charge for accessing the elevator. Hop cards do not need to be registered to access the elevator. Elevator access during the pilot will not work for customers using paper tickets, also known as transfers, received from a bus ticket printer.

Easy access for riders

We understand it can take a couple of times to grow familiar with a new process. That’s why we want to make this trial-run as easy as possible to keep you moving. As much as we can, we want to minimize the impact on customers, particularly people with disabilities. For the duration of the pilot, transit security staff will be present at the elevator during MAX operating hours to open it for cash and paper transfer customers and to count how often these customers access the elevator.

The electronic reader used to access the elevator will look like TriMet’s Hop fare readers, except it will be black instead of green. New signs, as well as the elevator access reader screens themselves, will instruct riders to tap before boarding the elevator and will state that there’s no charge associated with this. The signs will also remind riders to tap again on a green Hop fare reader to pay for their ride before getting on a train.

To access the platform and ride MAX, the process will be as easy as one, two, three:

1: Tap your Hop card, contactless bank card or phone against the black validator at the elevator. The elevator will come and the doors will open.

2: Board the elevator to take it down to the platform level.

3: If you haven’t already tapped your card or phone against a green Hop fare reader, you can do so on the platform before boarding MAX.

Improving reliability

TriMet is committed to improving reliability and efficiency across our transit system. Like buses and trains, elevators are an important part of our transit system that help people make their connections. But they are also unique, in that they are unrestricted, outdoors and user-operated. By limiting elevator access to riders, we hope to diminish their unplanned outages related to improper use.

By ensuring that those who are riding are using the elevators for their intended purpose, we hope to cut down on maintenance-related delays and disruptions, and to make the riding experience safer, more reliable and welcoming for everyone. The four-week pilot at Hollywood/NE 42nd Ave will be used to determine the feasibility of introducing a similar system at elevators at other TriMet rail stations and transit centers.

For more information about the elevator access pilot, go to trimet.org/elevatoraccess.

Tap every time

TriMet first began rolling out Hop in July 2017 as an easier way of offering a number of innovative ways to pay fare. Its basic form is the physical Hop card, which works just like a gift card. You load money to the card and then tap it to a Hop reader.

Hop is the better way to pay, allowing riders to tap, board and save, all at the same time. Hop means never overpaying thanks to fare capping, which rewards you with free rides once you meet the equivalent of a daily or monthly pass. With Hop, ride knowing you won’t pay more than the cost of a monthly pass, which is $100 a month—or $28 a month for those in our reduced-fare Honored Citizen program. That price won’t change even if fares increase. Additional benefits of Hop include lost-card protection and auto reloading.

Hop readers are located on board buses and at the platform for MAX and WES. Tap with every ride and transfer. It’s your proof of payment and shows you have valid fare. With Hop, there’s no need to carry cash, have exact change or stop at a ticket machine.

To check on the status of TriMet’s elevators and sign up for alerts, go to trimet.org/alerts/elevators.

 

Join TriMet, Raimore Construction and our partners for a special hiring event at the Lloyd Center DoubleTree on Tuesday, May 9, 10 a.m. – 3 p.m.

TriMet is hosting a Community Hiring Event at the Lloyd Center DoubleTree on Tuesday, May 9. We’ve teamed up with our long-time transportation project partner, Raimore Construction, to put together something special for job seekers. Not only will there be opportunities to learn about, apply for and interview for jobs, we’ll also have services available to help you stand out from the crowd, for all of the right reasons.

When TriMet and Raimore Construction built the Division Transit Project, Raimore brought in the highest-ever percentage of small businesses owned by minorities or women, for a project of this type in Oregon. Over decades of working together to make transit better for our region, TriMet and Raimore have been recognized for our commitment to sharing contracting and employment opportunities with the region’s BIPOC communities. The Community Hiring Event will have services available on site, which are focused on improving employment outcomes for historically disadvantaged and under-served groups.

What to expect

By now, you’ve probably heard that TriMet is hiring bus and MAX operators. We are also hiring for positions in Engineering & Construction; Finance & Administrative Services; Information Technology; Labor Relations & Human Resources; Maintenance Operations; and Public Affairs. For the Community Hiring Event, we will be conducting interviews with people who are applying to become operators and maintenance service workers. We’ll even be making some conditional job offers, on site!

Our friends at Raimore Construction will also be talking with applicants, as well as offering career services, including taking free head shots for attendees; providing resume support; and assisting those who have questions about their criminal history. Additional employers who plan to join us on site include Colas Construction, Oregon Department of Transportation (ODOT), Portland Bureau of Transportation (PBOT) and more!

Take a look at our Frequently Asked Questions for suggestions on what to wear, what to bring with you and how to get there. If you can’t make it this event, please visit trimet.org/careers to see all of the opportunities that are currently available, learn about our benefits package and apply online, anytime!

Despite a few rainy days early on, construction near the Gateway Transit Center is ahead of schedule, with regular MAX service returning Sunday, May 7

Construction of TriMet’s A Better Red MAX Extension and Reliability Improvements Project near the Gateway Transit Center has passed the halfway mark ahead of schedule. We are on track to reopen the temporarily closed section of the MAX system between the Gateway Transit Center and NE 7^th Ave on Sunday, May 7, which will return MAX Blue, Green and Red lines back to regular service. The section between Gateway and NE 7^th Ave has been closed since April 16 for construction.

The unseasonably rainy conditions that kicked off construction had only one minor impact: they made the ground muddy. But with that inconvenience aside, and with sunny days since then, the 69-person crew, coming from nearly a dozen contractors, has worked to replace rail, weld new track components together and connect electrical systems.

Look for Ride Guides

Have questions getting around the disruption? Stay on the lookout for TriMet personnel. They’ve been stationed at the Gateway Transit Center and NE 7^th Ave to direct riders to shuttle buses and answer questions.

During planned construction projects such as this, we deploy volunteers from across the agency to help customers. These are our Ride Guides, and they play a special customer experience role in every planned disruption, working to ensure our riders receive immediate, personal attention. That person assisting you may be a director or executive director of one of our departments, an analyst, a transportation supervisor, a community engagement specialist or even the general manager!

Ride Guides wear blue vests with “Ride Guide” printed on the back. Coming from different departments from within TriMet, they volunteer their time during the work day or days off to make sure our customers feel comfortable navigating the system when changes occur. They complement TriMet’s dedicated customer service and safety teams, who operate in and around our system every day. While they all serve different functions, they’re there to help. If you have questions, please reach out.

TriMet also encourages riders to use our Trip Planner at trimet.org. You can also reach TriMet’s Customer Service team by calling or texting 503-238-RIDE (7433) daily between 7:30 a.m. and 5:30 p.m. Or you can drop us a direct message on Twitter by tweeting @trimethelp.

A Better Red

We greatly appreciate our riders’ patience and understanding as we put the finishing touches on this three-week disruption. We prefer not to close sections of the system, but at times it’s necessary, allowing crews to do work that they otherwise couldn’t if trains were running. Such is the case with aspects of A Better Red, our major MAX improvements project that will, among other upgrades, extend the MAX Red Line west 10 stations and add a second track near the Gateway Transit Center and Portland International Airport.

We’re more than halfway done with the project, our most ambitious undertaking to occur in and around an operational rail line—an undertaking that will span three years by the time it’s completed in fall 2024. Over the past 18 months, we’ve been able to do most of the work without the need to disrupt service.

Construction milestones include:

• Building two new rail bridges spanning I-84, the I-205 multi-use path and existing MAX and Union Pacific Railroad tracks North of the Gateway Transit Center
• Removing and replacing sections of track
• Preparing areas for future construction, including the creation of Gateway North, a new MAX platform about 500 feet from the Gateway Transit Center that will serve trains coming from PDX
• Repositioning roadway along Air Cargo Road
• Building new facilities at Fair Complex/Hillsboro Airport

With work taking place near Portland International Airport, the Gateway Transit Center and in Washington County, A Better Red spans the MAX Red Line end-to-end. Its impacts, however, will be felt across the entire MAX system. For more information, go to trimet.org/betterred.

The buses running along Division Street will use the same signals timing as other vehicles during May’s weeklong data-gathering exercise

For a week in May, TriMet’s FX2-Division buses will lose their ability to jump ahead of traffic and get more green lights at intersections along Division Street. From Sunday, May 14, through Saturday, May 20, TriMet’s next-generation transit signal priority (TSP) system will be switched off, part of a Federal Highway Administration (FHWA) testing requirement.

Next-generation transit signal priority is one reason why TriMet FX® — Frequent Express — buses can sail down Division Street with faster, more efficient trips than ever before. This technology, using signals that buses transmit to either shorten red lights or lengthen green lights based on real-time information, is the first of its kind on the West Coast. Initial data collected over the first six months following FX’s launch have shown time savings of about six minutes along the portion of the route between SE 12^th & Division Street and Gresham Central Transit Center. We will be able to collect more data during the week the transit signal priority system is off.

The Portland Bureau of Transportation (PBOT) will perform its own testing after transit signal priority returns on May 21. Together, these tests will help improve the system, providing TriMet, our partners and vendors with information that can be used to strengthen TSP—both along Division as well as for future expansions of FX service.

While the majority of the TSP system will be turned off, there will be three intersections along Southeast Division Street where it will stay on due to the location of nearside stops. These include Southeast 117th Avenue, Southeast 148th Avenue and Southeast 162nd Avenue. Bus operators will be instructed where and where not to use the signals and business access/transit lanes.

Priority FX2-Division

During the temporary shutdown of TSP, we expect that FX2-Division buses will see fewer green lights as they arrive at signals, but this should not lead to major delays—especially for riders taking short trips. However, the longer the trip, the more likely a delay of up to ten minutes may be felt. We encourage FX2-Division riders to plan some extra time for their trips the week of May 14-20. They can track the real-time location of their bus at trimet.org.

While people may have experienced the benefits of transit signal priority in the past, the newest version is different. It uses cellular technology to collect information about the location and speed of buses. This allows the traffic signals to adapt their timing to give buses an edge when approaching intersections.

In the first six months, this has led to:

• A 70% reduction in signal delay, resulting in up to six-minute time improvements each way.
• A 30% increase in green light success rate.
• The ability to jump ahead of traffic at specific intersections thanks to what’s known as ‘queue jumping’—giving buses at stations or in bus lanes the green light first ahead of all other vehicles.

The system has proven itself to be more flexible than previous versions of TSP, as it requires less hardware. Traditional forms of TSP require the installation of infrared emitters that only work when there’s line-of-sight with a traffic signal. The next-generation version does not require an emitter and can work with any bus—whether a 60-foot “bendy bus” or a traditional 40-foot bus—as long as it’s been designated to run on the FX2-Division route.

Keeping you moving

In two words, faster and smarter. That sums up the benefits of next-generation transit signal priority. Through machine learning, it can adapt over time to make your trips faster, something that previous systems couldn’t do.

This is just one of the features that make riding FX2-Division a better option for trips along Division Street. In addition to using bigger buses, with room for 60% more riders, FX  buses also arrive every 12 minutes, so you’re never waiting around. We worked with the Portland Bureau of Transportation (PBOT), the City of Gresham, the Oregon Department of Transportation (ODOT) and LYT, a company specializing in next-generation signal priority technology, to install this new technology at 58 of Division Street’s signalized intersections.

For more information about FX2-Division, visit trimet.org/fx.

A look at five ways TriMet is taking climate action

TriMet’s middle name might as well be “climate-friendly.” Being green is part of our culture, but with the effects of climate change being felt every year, we know we can do more in reducing our pollution while providing a low-carbon travel option for people all across our corner of Oregon.

In the long term, we’ve set the goal of cutting our emissions to net zero by 2050. In the Portland metro area, the entire transportation sector is the largest contributor to the region’s carbon emissions. Every time someone gets on a bus or taps their Hop card before boarding a MAX or WES train, a potential single-occupancy car trip is avoided, congestion on our roads lessens, and our air quality improves. For more than fifty years, TriMet’s service has allowed Portlanders to seek alternatives to driving, or even owning a vehicle in the first place.

We want to encourage more people to use TriMet in navigating our region. The key to this is providing better service to more of the places people need to go. Here are five ways we’re reducing the carbon footprint for the Portland region.

Forward Together towards lower emissions

TriMet is working to expand our bus service by more than 30% in the next few years, which would bring service to 50,000 more people on weekdays and expand weekend service to 100,000 more people as well. We’re moving some of our bus routes, adding lines, and changing our schedules to increase ridership and better meet the needs of people with lower incomes who rely on transit. This year, we start to roll out the first of our Forward Together service improvements.

We’ll be adding buses on some routes to bring them into our Frequent Service network, providing customers with a ride every 15 minutes throughout the day. That will make it more convenient for people to ride. Our Forward Together plan also includes some minor route changes to help people better access large employment centers and our MAX system.

Powered by clean energy

TriMet’s “Type 1” MAX trains have been through it all, and just last year MAX Train 120 hit the 2 million mile mark. What’s powered it these past two years, and all our MAX trains, is renewable electricity. All TriMet-owned facilities run on renewable electricity as well.

By switching to renewable electricity in 2021, we reduced our carbon emissions by more than 25%. That’s the equivalent of taking more than 5,200 cars off the road and means 53 million fewer pounds of greenhouse gases are emitted into the atmosphere every year.

As we look forward, buses that are part of our first bulk purchase of electric buses will begin arriving late this year – and they too will run on renewable electricity! Those 24 electric buses will help our transition from a diesel bus fleet to a zero-emissions bus fleet by 2040.

These buses run on what? How food waste keeps TriMet rolling

If you boarded a bus after eating French fries, you and your bus are kind of being powered by the same fuel source. TriMet buses run on renewable diesel, which is made up of sustainable organic matter such as natural fats, vegetable oil and greases, which are things you might find at the bottom of a kitchen fryer. We made this switch to the cleaner-burning fuel in December 2021, and it lowers our bus fleet’s greenhouse emissions by 61% compared to the diesel blend we had been using.

Renewable diesel, known as “R99”, is a cleaner-burning, low-carbon fuel that powers our diesel buses and LIFT vehicles, as well as our WES trains. “R99” gets its name because it’s derived from 99% renewable sources but is chemically identical to regular diesel.

Not just how we move, but where we live: TriMet investments create sustainable communities

Our Transit-Oriented Development team works with community partners to make the most efficient land use around our MAX stations and transit centers, with affordable housing, community facilities, and commercial facilities that encourage sustainable growth.

The Fuller Station Apartments recently opened up in Happy Valley along the MAX Green Line and Line 72-Killingsworth. The six-story building features 100 apartments that quickly filled up, providing housing for families and individuals who earn between 30% and 60% of the area median income. The apartments were built on an underused portion of a TriMet Park & Ride and was made possible, in part, by funding from the Housing Authority of Clackamas County.

It’s collaborative work with our regional partners that makes these types of projects possible. TriMet is working with Multnomah County on its new East County Library, a large-scale, state-of-the-art 95,000 square-foot space, accessible to people throughout Gresham and East County. This project also converts part of a TriMet Park & Ride, near the Gresham City Hall MAX Station, to create a community space that will be a destination for people living east of I-205. This is an example of TriMet making investments, not just in moving people, but in helping to create great destinations that people can access via our transit system.

No vehicle too small for improvements. How we’re going green with the cars we use

TriMet operates nearly 700 buses and has a fleet of more than 140 light rail vehicles. We also have approximately 300 non-revenue vehicles, which TriMet staff use to coordinate operations, respond to incidents, and for various maintenance purposes across our transit system. Those vehicles put more than few ticks on the odometer, driving approximately 2.4 million miles per year. To save money in the long-term and to cut down on our carbon emissions, we’re investing in more hybrids and electric vehicles for our fleet of non-revenue vehicles. Last year, we put into service 10 hybrid SUVs for a group of Field Supervisors, who help keep our MAX and bus systems moving. The new wheels lead to a 250% improvement in their vehicles’ miles-per-gallon. Additionally, a work group that maintains TriMet’s ticket vending machines and MAX station Hop readers has been using an electric van with positive results. TriMet hopes to purchase more electric vans as we replace our older models.

We have a 10-year plan for the replacement of all of TriMet’s non-revenue vehicles and will be working towards having 70% of them electric by 2033. We’re also working with our regional partners and utility companies to put electric-vehicle charging stations at more TriMet-owned facilities.

Take climate action by taking TriMet

Reducing car trips is one way people can incorporate climate-friendly habits into their routine. We want to encourage more people to use TriMet in navigating our region, whether that’s commuting to work, running errands, or exploring parts of our region for a fun day-off activity. If you’re not familiar with TriMet’s system, explore our website, TriMet.org. We’ve made it easy to learn about out transit service, plan a trip and track your ride and see what destinations TriMet can take you to. For people already riding TriMet, consider inviting a friend or family member to take the bus, MAX, or WES with you. TriMet allows you to hang out with a friend without worrying about the stress of navigating car traffic or the hassle of having to find parking.

TriMet serves the 1.65 million people who live in Multnomah, Washington, and Clackamas counties. Our blend of rail and bus service covers 533 square miles. Small changes, made by all of us, add up, producing big benefits for our region. Choosing TriMet is a simple step you can take to help curb pollution, reduce congestion, and improve the quality of life in our region. Learn more about how TriMet is working to curb our region’s carbon emissions and lead the way towards a sustainable future.

April meeting will include first reading and public hearing on proposed fare increase ordinance, ahead of May 24 vote

The TriMet Board of Directors will begin considering an ordinance on a proposed fare increase at its regular meeting on Wednesday, April 26. The Board will hold a public hearing on Ordinance 374, as part of the process. They will not make a decision during the April meeting. Rather, following the first reading and public hearing in April, a second reading and vote will occur at the Board’s May 24, 2023 meeting. If approved, the fare increase would take effect January 1, 2024. 

Fare increase proposal

The proposal that the Board is considering calls for increasing:

• Adult 2 ½-hour tickets and LIFT single ride tickets by 30 cents to $2.80.
• Honored Citizen and Youth 2 ½-hour tickets by 15 cents to $1.40.
• Adult day passes by 60 cents to $5.60.
• Honored Citizen and Youth day passes by 30 cents to $2.80. 

The current proposal calls for no change to monthly and annual fares, including the monthly fare cap for riders using Hop Fastpass®. The monthly cap would remain at $100 for riders using the Adult fare and $28 those using Youth or Honored Citizen fares.

TriMet last increased the Adult fare in 2012. That’s despite inflation and increases for other basic services over the past decade, as well as a 37% increase in the cost of running and maintaining the transit system.

Providing feedback

The April Board of Directors meeting will be held in Suite 206 of the Portland Building, which is located at 1128 Southwest 5th Avenue. During the meeting, the public will have multiple opportunities to provide feedback on the proposal:

• Public forum: TriMet holds a public forum at the start of every Board meeting, which allows for comments on any topic relating to TriMet and our service. Those who wish to speak must sign up in person, before the meeting begins at 9:30 a.m. 
• Public hearing: The Board will hold a public hearing, specific to Ordinance 374, in conjunction with the first reading. The Board President will call for participants to come forward, during the “Ordinances” section after the reading of the ordinance by title. 
• Virtual testimony: Arrangements have been made for those who wish to provide testimony virtually. Visit trimet.org/meetings/board by noon, Tuesday, April 25, to sign up to receive a link to participate via Zoom. 
• Written testimony: Email comments for consideration to boardtestimony@trimet.org by noon, Tuesday, April 25.

Background, outreach & Title VI reports

TriMet is governed by a seven-person Board of Directors, which began discussions around a possible fare increase last fall. During a Nov. 9, 2022 Board Retreat, several members cited the need for TriMet to increase fare revenue, as well as overall revenue, to help provide financial stability for transit operations and address inflationary costs. With a majority of the Board indicating support for a 2024 fare increase, members directed TriMet staff to formalize a proposal for consideration.

TriMet launched a comprehensive public outreach and engagement campaign in December 2022. Nearly 5,700 people responded to an online survey about the proposal, while in-person and online open house events drew more than 400 participants. In addition, TriMet partnered with community based organizations to collect feedback from populations with limited English proficiency, with about 240 people attending culturally-specific events. TriMet presented an outreach report to the Board at their regular meeting on March 22, 2023.

TriMet also conducted a Title VI equity analysis to determine the potential impacts that a fare increase would have on people of color and those who live on a low income. The results were presented to the Board at their March 29, 2023 Strategy Session. TriMet is committed to working with the community to determine opportunities to mitigate such impacts, as required under federal law.

What’s next?

The Board will hold a second reading of Ordinance 374 at their May meeting on Wednesday, May 24, followed immediately by a roll call vote. 

In addition to ‘Better Red’ construction, TriMet will be upgrading rail, wires, stations and more during the three-week MAX disruption

A great deal can be achieved in just three weeks. Take for example TriMet’s upcoming 21-day disruption of MAX Blue, Green and Red lines, which will see rail construction and rehabilitation work, along with other improvements, stretch from the Gateway Transit Center to NE 7th Ave. The project will close that five-mile section of the MAX system from April 16 through May 6, with shuttle buses running to serve closed stations.

Shuttle buses will depart about every five minutes from the closed stations during peak hours. During the disruption, MAX Green and Red Line trains will not travel west of the Gateway Transit Center. Riders should use MAX Blue Line for trips between NE 7th Ave and Beaverton and the MAX Orange and Yellow lines in Downtown Portland. During the disruption, there will be no service impacts to MAX Orange and Yellow lines or bus service.

All told, 15 projects will be underway concurrently, the biggest of which will be the installation of special track work at the Gateway/NE 99^th Ave Transit Center. Part of the Better Red MAX Extension and Reliability Improvements Project, the special track work component will play a critical role in moving MAX Red Line trains through the new light rail configuration being built in and around the Gateway Transit Center once work is completed in 2024

Project upgrades: cleaner, newer and better

In addition to the installation of a special track component at Gateway/NE 99^th Ave Transit Center, TriMet will take advantage of the three-week shutdown to complete maintenance work at the Hollywood/NE 42^nd Ave Transit Center and a curved section of track at NE 43^rd Ave. Running along I-84, these sections are part of the original MAX system, built in 1986. Crews will replace rail and ties and maintain the track ballast for a smoother, more reliable ride once trains return to regular service on Monday, May 7.

Elsewhere, between Gateway Transit Center and NE 7^th Ave, work will include:

• Cleaning the track from Gateway to NE 7^th Ave.
• Clearing brush and removing graffiti between the Lloyd Neighborhood and Gateway
• Cleaning and pressure washing platforms from Gateway to NE 7^th Ave.
• Replacing the overhead contact wire that powers trains, along with the weight stacks that maintain wire tension during extremely hot days.

TriMet will also install new LED lighting, part of a system-wide move to both improve the lighting around our stations and to reduce energy consumption. LEDs are significantly more efficient than incandescent lighting, which will reduce our carbon footprint. Plus, these lights will come with controls, allowing TriMet to adjust the lighting levels as needed.

Getting around the disruption

Riders will want to plan extra time during the disruption. A typical MAX trip between Gateway/NE 99^th Ave Transit Center and NE 7^th Ave takes about 13 minutes, while a trip on a shuttle bus will take about 30 minutes. We suggest riders plan at least an extra 30 minutes for their trips to factor in this extra time and to ensure they catch their connections, or consider using other bus service or transportation during the disruption.

Riders can plan their trips now by going to TriMet.org/planner and setting their travel date to a time during the April 16-May 6 disruption.

While our website is one way to plan your trip in advance, if you want to connect directly to a person, we have you covered. You can reach TriMet’s Customer Service team by calling or texting 503-238-RIDE (7433) daily between 7:30 a.m. and 5:30 p.m. You can also drop us a direct message on Twitter by tweeting @trimethelp.

We also will also have extra staff located at Gateway Transit Center, NE 7^th Ave and other closed stations to help you make your connections during the disruption. They’ll help guide you to shuttle bus stops and answer any service-related questions you may have. Thank you for your patience and understanding during the disruption. For more information about the project, go to trimet.org/improvements.

A Better Red

A Better Red is right around the corner. We have finished more than 60% of the project, which is on track to be fully completed in fall 2024. Once it’s done, A Better Red will extend MAX Red Line west 10 stations to Fair Complex/Hillsboro Airport, add a second track and new infrastructure to sections near the Gateway/NE 99^th Ave Transit Center and Portland International Airport and add a new station, Gateway North, to serve westbound Red Line riders.  

For more information about A Better Red, including a timeline of key milestones, go to trimet.org/bettered.

TriMet’s reduced fare program saved riders on low incomes about $13.4 million in less than five years; sign up today and reduce costs immediately, plus receive a month of free rides

Late last month, TriMet signed up the 50,000th person to ride TriMet, C-TRAN and Portland Streetcar at a reduced rate, based on their income. The milestone came just three months shy of the five-year anniversary of when we expanded our Honored Citizen fare program to those struggling financially. This allowed thousands of Oregonians living with limited means to access vital transportation services for less. In fewer than five years, riders living on a low income saved almost $13.4 million through our reduced fare program! 

Earn less? Sign up to save big 

Our Honored Citizen fare program allows qualified participants to pay half price for 2 ½-hour tickets and day passes, and enjoy additional savings the more they ride. It is available to seniors, age 65 and older, people on Medicare and people with disabilities, as well as Oregonians, ages 18-64, who qualify based on their income.

When you use an Honored Citizen Hop Fastpass® fare card, you will never pay more than $28 per month. That means you can take unlimited rides on TriMet buses and trains, as well as C-TRAN and Portland Streetcar, for 72% off the cost of Adult fare, which can add up to annual savings of $864 or more! 

TriMet began offering enrollment in the Honored Citizen reduced fare program to people with qualifying incomes in July of 2018, with new funds from Keep Oregon Moving (HB 2017). Participants qualify if they earn up to double the federal poverty level, which equals $29,160 per year for an individual or $49,720 for the head of a three-person household. Riders already enrolled in programs such as Oregon Health Plan (OHP) or Free & Reduced Price Lunch can immediately qualify with proof of participation. Photo I.D. is also required.

During the COVID-19 pandemic, we made some changes to make enrollment easier. You can now apply online, in person at the TriMet Customer Support Center at Pioneer Courthouse Square, or with one of our trusted community partners. All participants receive a personalized Honored Citizen Hop card. Once the card is loaded with funds, you can start saving right away! Remember to tap your card with every ride, and Hop adds up the savings for you.

One month of rides free!

Once you complete enrollment for Honored Citizen fare based on income, we’ll set you up to ride TriMet for free for one month. Here’s how. Using funds from Keep Oregon Moving, we’ll load your new Honored Citizen Hop card with a “TriMet Transit Assistance” pass. Tap the card to activate the pass, and remember to tap with every ride to show proof of valid fare. You will not be charged during the month-long period in which the pass can be used.

Partnerships provide a safety net

TriMet understands that for some, $28 per month is a hardship. That’s why we partner with more than 160 community-based organizations, agencies and service providers throughout our region, to put free and reduced fare into the hands of those who need it. Since 2015, we have provided more than $30 million to our Access Transit Fare Programs, including $12.1 million in assistance to community and government agency partners. These programs were designed to increase independence, improve access to employment and employment resources, and provide community connections for thousands of people in our community with low and limited incomes.

Proposed fare increase

TriMet’s Board of Directors is considering a fare increase proposal that, if approved, would take effect on Jan. 1, 2024. Currently the proposal calls for increasing Adult 2 ½-hour tickets and LIFT single ride tickets by 30 cents to $2.80. Honored Citizen and Youth 2 ½-hour tickets would increase by 15 cents to $1.40. Adult day passes would go up by 60 cents to $5.60, and Honored Citizen and Youth day passes would go up by 30 cents to $2.80. 

The proposal calls for no change to monthly and annual fares and caps. TriMet’s Honored Citizen fare would remain at $28 per month. As a result, riders using the Honored Citizen Hop card will reach their monthly fare cap faster. After tapping for 10 day passes, they’ll ride free for the rest of the month. The Board is scheduled to vote at its May meeting on May 24, 2023.