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  • Chat with TriMet, in advance or on the go, for answers to your travel questions

    Customer support chat offers a new, hassle-free way for riders to connect with TriMet’s Customer Service team

    Image of a smartphone displaying TriMet customer support chat.

    Need help getting where you need to go with TriMet?

    We have a convenient new way for riders to connect with our Customer Service staff. Just visit our website at trimet.org/chat and click the “Chat with Customer Service” button, or click the blue button in the lower right corner of support.trimet.org to open a chat window. You can also select “Customer Service” from the menu on trimet.org for chat and more options.

    You can chat with our Customer Service team members between 7:30 a.m. and 5:30 p.m. every day of the week. Our representatives will answer questions, provide assistance and work to make your TriMet experience as smooth as possible.

    Chat is just one of many ways to connect with TriMet!

    Riders who prefer to speak over the phone with a Customer Service representative can still call us at 503-238-7433 (RIDE). Our Customer Service team will respond to questions via text, too.

    You can also message us on X, formerly known as Twitter: @trimethelp.

    More options to reach TriMet are available at support.trimet.org and via the “Customer Service” menu option on trimet.org.

    The TriMet Customer Support Center at Pioneer Courthouse Square is open Monday through Friday, between 8:30 a.m. and 5:30 p.m. Our staff is happy to assist people there, including walk-ins.

    Why chat?

    With chat, our Customer Service team can engage with people quickly and provide information that riders can review at their own pace. It’s a fast, easy way to ask questions and get answers from a live person, and it works on the go as well. You can chat from your smartphone, your tablet or your desktop.

    Chat is another tool for riders to interact with and get information about using TriMet. Riders can still call or text us at 503-238-7433 (RIDE). Language interpretation services are available by phone. We also have lots of information on our website, trimet.org, with many pages available in six languages.

    Customer Service can help you with planning a trip, paying fare, navigating our website and more.

    For security help

    If you have a non-urgent security concern, you can call or text 503-238-7433 (RIDE) at any time. You can also click the badge-shaped “Security” button on trimet.org to file a report with TriMet Security. Our security hotline is staffed 24/7.

    We also have blue-light security phones on several MAX platforms that connect directly to our security team and are available at any time.

    In an emergency, contact 911 right away.

    Make a connection!

    TriMet connects riders with opportunities throughout the Portland metro area. Our website, trimet.org, also provides opportunities for riders to plan trips, check to see when a bus or train is arriving, and get the latest info about our service.

    Both on desktop and mobile devices, the most prominent feature when you go to trimet.org is an interactive map. Users can check this map to see where our vehicles are, as well as find the best options for getting from point A to point B. Click the triangular “Alerts” button to see important service information, including temporary bus stop closures, elevator outages and route detours.

    TriMet’s average weekly ridership, across our five MAX lines, 78 bus lines, WES commuter rail and LIFT paratransit, is well over 1.3 million and continuing to grow. We’re upgrading our systems — including our website, transit vehicles, fare vending machines, security operations center and beyond — and improving service to provide more benefits for more riders.

    TriMet is focused on meeting riders’ transportation needs, and we’re continually working to improve the rider experience. Your feedback matters to us!

    Our Customer Service center is open every day from 7:30 a.m. to 5:30 p.m., except on select holidays. Visit trimet.org/holidays for more information about holiday service.

  • Expanded language options on TriMet’s website give more people access to transit information

    Improved trimet.org now lets riders view content in Spanish, Vietnamese, Simplified Chinese, Russian and Korean

    Este anuncio también está disponible en español.

    As part of TriMet’s efforts to make our services available to more people, we have made a major improvement to our website, trimet.org. Now people whose first language is Spanish, Vietnamese, Simplified Chinese, Russian or Korean can view the web app on our homepage and rider content pages in their native language. These are the first languages added in addition to English and are the most commonly spoken languages in our community. We hope to add additional languages in the future. 

    The expansion of languages reflects the diversity of our community and TriMet’s commitment to equity and inclusion. Now, more riders can plan trips, track buses and trains, learn how to ride and more. By reducing language barriers, more people can access information on our services and resources, making it easier for them to get where they need to go using TriMet.

    Making transit more inclusive

    Language should not be a barrier to accessing TriMet services. Our upgraded website helps accommodate the diverse needs of our community. 

    “We welcome everybody on TriMet,” said TriMet General Manager Sam Desue Jr. “Offering information in other languages gives people more independence and makes it easier to learn about TriMet, access our services and connect to jobs, education and other opportunities throughout the greater Portland metro area.”

    How to access the new language selector feature

    Using our website with the new translated language function is easy. Visit trimet.org to see a fully updated navigation menu, with prominent placement of a “Language” button in the top right of the navigation bar: 

    trimet.org in English…
    …and in Spanish.

    Just click on the “Language” button and you’ll get a list of the languages available. Then, select your preferred language. The app on our homepage switches all content to your preferred language, making it easier to plan a trip, check out routes and track your ride. You’ll also be able to navigate to other information to help you get moving:

    • How to ride bus, MAX and WES.
    • How to purchase fare.
    • Maps and schedules.
    • Access Transit programs for reduced fares.
    • LIFT information and eligibility.
    • Riding with bicycles and much more.

    Other improvements

    In addition to the new language selection feature, trimet.org features other user improvements, making it easier for people using screen readers, voice control and keyboard navigation. We also placed the “Security” and “Alerts” buttons in a more prominent spot–next to the “Language” button on the top-right side of the homepage. We plan to add more features in the future to accommodate our riders’ needs.

    Ready to try it out? Visit trimet.org to plan your next trip, check schedules and more.