Customer support chat offers a new, hassle-free way for riders to connect with TriMet’s Customer Service team

Need help getting where you need to go with TriMet?

We have a convenient new way for riders to connect with our Customer Service staff. Just visit our website at trimet.org/chat and click the “Chat with Customer Service” button, or click the blue button in the lower right corner of support.trimet.org to open a chat window. You can also select “Customer Service” from the menu on trimet.org for chat and more options.

You can chat with our Customer Service team members between 7:30 a.m. and 5:30 p.m. every day of the week. Our representatives will answer questions, provide assistance and work to make your TriMet experience as smooth as possible.

Chat is just one of many ways to connect with TriMet!

Riders who prefer to speak over the phone with a Customer Service representative can still call us at 503-238-7433 (RIDE). Our Customer Service team will respond to questions via text, too.

You can also message us on X, formerly known as Twitter: @trimethelp.

More options to reach TriMet are available at support.trimet.org and via the “Customer Service” menu option on trimet.org.

The TriMet Customer Support Center at Pioneer Courthouse Square is open Monday through Friday, between 8:30 a.m. and 5:30 p.m. Our staff is happy to assist people there, including walk-ins.

Why chat?

With chat, our Customer Service team can engage with people quickly and provide information that riders can review at their own pace. It’s a fast, easy way to ask questions and get answers from a live person, and it works on the go as well. You can chat from your smartphone, your tablet or your desktop.

Chat is another tool for riders to interact with and get information about using TriMet. Riders can still call or text us at 503-238-7433 (RIDE). Language interpretation services are available by phone. We also have lots of information on our website, trimet.org, with many pages available in six languages.

Customer Service can help you with planning a trip, paying fare, navigating our website and more.

For security help

If you have a non-urgent security concern, you can call or text 503-238-7433 (RIDE) at any time. You can also click the badge-shaped “Security” button on trimet.org to file a report with TriMet Security. Our security hotline is staffed 24/7.

We also have blue-light security phones on several MAX platforms that connect directly to our security team and are available at any time.

In an emergency, contact 911 right away.

Make a connection!

TriMet connects riders with opportunities throughout the Portland metro area. Our website, trimet.org, also provides opportunities for riders to plan trips, check to see when a bus or train is arriving, and get the latest info about our service.

Both on desktop and mobile devices, the most prominent feature when you go to trimet.org is an interactive map. Users can check this map to see where our vehicles are, as well as find the best options for getting from point A to point B. Click the triangular “Alerts” button to see important service information, including temporary bus stop closures, elevator outages and route detours.

TriMet’s average weekly ridership, across our five MAX lines, 78 bus lines, WES commuter rail and LIFT paratransit, is well over 1.3 million and continuing to grow. We’re upgrading our systems — including our website, transit vehicles, fare vending machines, security operations center and beyond — and improving service to provide more benefits for more riders.

TriMet is focused on meeting riders’ transportation needs, and we’re continually working to improve the rider experience. Your feedback matters to us!

Our Customer Service center is open every day from 7:30 a.m. to 5:30 p.m., except on select holidays. Visit trimet.org/holidays for more information about holiday service.