TriMet News

  • Survey shows approval of TriMet increasing as agency investments in safety, security and cleanliness get noticed

    Annual survey found improved opinions of TriMet service and safety among both riders and non-riders but large gap remains between those who use the system and those who do not

    At TriMet, we’re making transit better, with service that comes more often and helps you reach your destinations faster. We’re adding safety and security personnel and expanding our Clean Team for a better experience when riding. We’re connecting more people to opportunities throughout our region, and riders are noticing that it’s getting better on board. That’s according to the results of our 2024 Attitude & Awareness Survey that show overall approval of the job TriMet increased five percentage points over last year, with approval of bus service, improved by the rollout of the Forward Together Service Concept, up by seven percentage points.

    Measuring community sentiment

    The purpose of TriMet’s annual Attitude & Awareness Survey is to help measure community perceptions among both those who ride and those who do not and gain insight into the opinions of our agency and the area we serve. More than 4,000 people participated in this year’s survey, which was done online and via phone from April 27 to May 31, 2024. Some 68% of those surveyed said transit is one of the primary ways they get around.

    The 2024 report found opinions around TriMet service, safety and reliability holding steady or improving in most categories and perceptions of how things are going in the Portland metro area improving as well. Yet half of those surveyed said Portland is still on the wrong track. 

    Approval higher among those who use TriMet’s service

    The 2024 Attitude & Awareness Survey showed TriMet’s ongoing focus on safety, security and cleanliness is making a difference. The survey found that 73%, or nearly three out of four people, either strongly or somewhat approve of the job that TriMet is doing. That’s five percentage points higher than in 2023. 

    TriMet’s surveys consistently show that our riders’ perception of our transit system is much higher than those whose opinions are based on what they have heard about it, and that was again reflected in the 2024 survey. Nearly eight out of 10 riders (77%) approved of the job that TriMet is doing; only 44% of non-riders shared that positive view. While the gap between the sentiment of those who use our transit service versus the opinions of what people have heard about it remains large, the approval of non-riders increased by 6% over last year. 

    Is Portland on the right track?

    In general, the 2024 survey found consensus around the idea that things are getting better – not only on TriMet but also in the City of Portland. For the first time in more than a decade, perceptions around Portland’s direction showed a positive trend. For 2024, about half of all respondents said the Portland area was on the wrong track, but that’s a marked drop from 64% just one year ago. Similarly, about a quarter of all respondents said the Portland area is headed in the right direction, an increase from 18%, in 2023.

    The survey also provided a look at how and where people throughout the region are working. About 40% of people who responded have no option to work from home; they must report to a work site. Of those who said they could work from home, about 70% had a hybrid work schedule that allowed them to work from home at least several times per week. 

    Forward Together helps drive bus system approval

    TriMet’s bus service improvements coming out of our Forward Together Service Concept seem to be fueling optimism, especially among riders. 

    Created with the community to address travel changes due to the COVID-19 pandemic, Forward Together has two primary goals: increasing ridership and improving connections for people with low and limited incomes. From expanding the number of lines that have buses arriving every 15 minutes for most of the day, every day, to adding midday and weekend service, and adjusting routes so they’re faster and more direct, Forward Together has been a game changer for bus service in recent years. 

    Approval of the bus system increased by seven percentage points between 2023 and 2024, to 77%. Among riders only, the approval reached 81%, up from 74% last year. 

    Opinions of the MAX system in 2024 remained unchanged but mostly positive at 76%. This comes amid the three-year-long A Better Red project. TriMet’s biggest light rail project in nearly a decade, it required sections of the MAX Blue, Green and Red lines to be disrupted for weeks at a time. The project was completed in late August 2024, with the opening of the 10-station extension of the Red Line into Hillsboro. This gives more people a one-seat ride to and from Portland International Airport and reduces wait times for trains to just 7-8 minutes during most of the day in a growing section of Washington County. The project also made track improvements between PDX and Gateway Transit Center that are keeping trains moving MAX systemwide. 

    More than 2 out of 3 riders express satisfaction 

    The 2024 Attitude & Awareness Survey found that most people who ride TriMet buses and trains – about 68% – are satisfied with their overall experience, with about 23% saying they are “very satisfied.” Overall rider satisfaction increased slightly from 2023. Regular and frequent riders appear to have the most favorable opinions, with nearly 40% saying they would “enthusiastically recommend” TriMet to friends and family.  

    Focus continues on safety and security investments, perceptions 

    TriMet continues to focus on safety and security investments and the perception of safety on our transit system improved slightly in 2024, to 68% from 67% the previous year. Serious incidents are rare on our transit system, which provides more than 1.3 million rides per week—resulting in one call to police for every 13,580 trips taken on TriMet in 2023.

    One of the starkest contrasts of the 2024 survey was around opinions of safety and security. The survey asked, “From what you know or may have heard, how safe would you feel riding TriMet buses or MAX trains?” While nearly 60% of bus riders said they would feel safe riding, only 20%, or one in five, non-riders perceived they would be safe. For MAX, 45% of riders said they would feel safe, with only 19% of non-riders feeling the same way, based on what they’ve heard.

    About 46% of those surveyed said personal safety concerns have kept them from riding MAX at times, with about 37% saying they had opted out of a bus trip due to concerns. 

    The primary reason people felt unsafe while riding was “other riders’ behavior.” The second reason was “lack of Transit Police” and the third was “time of day.” 

    While riders are seeing and experiencing what non-riders are not, TriMet will continue adding personnel and efforts to advance safety on our system. We currently have more personnel dedicated to safety and security than ever before, with more than 460 field staff and contractors discouraging unwanted behavior, responding to incidents and educating people about our rules for riding

    Riders also have a valuable resource that we’ve added in the past year: TriMet’s 24-hour security hotline: 503-238-7433 (RIDE). We strongly encourage riders to text or call the number to report non-urgent concerns. Dispatchers in our Security Operations Center then alert TriMet safety or security team members who are nearby to the issue. Emergencies will always be handled by the police, so for urgent matters, we urge riders to contact 911 and alert the operator.

    Cleanliness is another area of emphasis. The latest survey results come on the heels of the introduction of TriMet’s enhanced cleaning efforts, spearheaded in late 2023, with a focus on sprucing up and deep cleaning MAX stations, transit centers and park and rides, along with more cleaning of our buses and trains.

    About the survey

    Communications, marketing and research firm, PRR, conducted TriMet’s 2024 Attitude & Awareness Survey between April 27 and May 31, 2024. They received more than 4,200 valid responses – our highest-ever level of participation. The survey was offered in six languages; however, the vast majority of responses – more than 98% – were in English. Participation was incentivized with an entry into a drawing for a $100 gift card. All three Portland metro counties were represented in the responses, with 63% coming from Multnomah County. The survey had a margin of error of +/- 1.27%. PRR is a certified Disadvantaged Business Enterprise (DBE) and Woman-owned Business Enterprise (WBE), based out of Seattle.

  • New members bring added passion for uplifting marginalized communities, youth to TriMet Board of Directors

    Erin Graham and JT Flowers join the Board and begin serving in new roles on Oct. 1

    With confirmation by the Oregon Senate, TriMet’s Board of Directors welcomes two new members: Erin Graham and JT Flowers. Selected by Gov. Tina Kotek, the new members will fill seats vacated by former Board President and District 2 Director Ozzie Gonzalez and retiring District 5 Director Keith Edwards. In their current professional roles, Graham and Flowers hold high-level positions with local nonprofit organizations that have missions focused on engaging, educating and empowering the community. The new TriMet Board members are passionate about improving outcomes for youth and people who have been historically marginalized. Now, their volunteer roles with TriMet, which begin Oct. 1, 2024, will bring them together with the full seven-member TriMet Board, to carry out the important work that keeps our region moving.

    Erin Graham, representing TriMet District 2

    Erin Graham joins the TriMet Board of Directors as the representative of District 2, which covers a large swath of Portland, including neighborhoods in Northwest, South, Southwest and Downtown. Graham currently serves as President and CEO of OMSI. She has worked with the nonprofit in various roles, including COO, for more than a decade. She sees her role on the TriMet Board as a relationship-builder, engaging with and stewarding diverse partners and community relationships. Her vision for transit includes shared economic prosperity and environmental stewardship, driven by innovation.

    “Investing in upgrading and electrifying public transportation and increasing ridership are critical to reaching our climate goals and reducing impacts on human health,” Graham said.

    Before OMSI, Graham worked in nonprofit fundraising, operations and as in-house counsel for arts and technology industries. She holds a JD/MBA from the University of Wisconsin–Madison and a bachelor’s degree from the University of Oregon. Graham is a member of the American Leadership Forum of Oregon as well as the International Women’s Forum

    JT Flowers, representing TriMet District 5

    JT Flowers will represent District 5 on the TriMet Board of Directors, which covers large portions of North and Northeast Portland. An inner Northeast Portland native, Flowers currently serves as the Director of Government Affairs and Communications at Albina Vision Trust. His work centers around placemaking, economic development and generational wealth-building for Black and historically displaced Portlanders.

    “Transit is inherently a question of equity,” Flowers said in his application to serve on the Board.

    As someone who spent his childhood riding TriMet bus lines 6 and 72 and the MAX, Flowers vowed to center his decisions on the region’s “most marginalized communities.” He believes transit creates opportunities, not only through connectivity but also with technology and innovation.

    “I’m extremely interested in working creatively to leverage expansion and fleet electrification as a generational workforce development opportunity for working-class and under-represented Oregonians,” he said.

    Flowers also serves on the board of Williams & Russell CDC. He previously worked in the office of Rep. Earl Blumenauer as a field representative, consultant for the nonprofit Campaign Zero and as a public lands coordinator for a nature conservation nonprofit.

    At 30 years of age, Flowers will be the youngest member of the TriMet Board. He is a first-generation graduate of Yale University, the first Black Rhodes Scholar in Oregon’s history, a Truman Scholar and holds master’s degrees in U.S. History and Music Performance from the University of Oxford.   

    Graham and Flowers are fulfilling partial terms that run through May 31, 2026 and May 24, 2026 respectively. Board members serve at the pleasure of the governor and can be appointed for up to two, four-year terms.

    About the Board of Directors

    With Graham and Flowers’ appointments confirmed, all seven directors on TriMet’s Board have been seated:

    • Thomas Kim, Vice President and District 1
    • Erin Graham, District 2
    • Robert Kellogg, District 3
    • Tyler Frisbee, District 4
    • JT Flowers, District 5
    • Dr. LaVerne Lewis, President and District 6
    • Kathy Wai, Secretary/Treasurer and District 7

    TriMet’s Board of Directors provides financial stewardship of the agency’s annual budget, which totaled $1.9 billion for the 2025 Fiscal Year that began on July 1, 2024. In addition to fulfilling fiduciary responsibilities, Board members appoint the general manager, help set high-level agency policy, and implement legislation on transit operations. They also serve in liaison roles on special advisory groups and committees. For more information about the TriMet Board, visit trimet.org/board.

    TriMet Board business meetings are typically held once per month. The next meeting – the first for the two new Board members in their official capacity – is scheduled for Wednesday, Oct. 23.

  • TriMet Board approves new labor contract aimed at keeping transit moving

    New four-year Working and Wage Agreement gives union employees a more than 13% wage hike and adds other benefits aimed at increasing retention and drawing new employees to TriMet to support service and customer experience improvements

    TriMet’s new Working and Wage Agreement with union employees represented by the Amalgamated Transit Union (ATU) Local 757 takes effect Dec. 1, 2024. This after the TriMet Board of Directors approved the new contract at its business meeting on Sept. 25. TriMet’s ATU Local 757 members ratified the new agreement in August. The ATU represents the vast majority of TriMet employees — more than 2,700 people, including bus and MAX operators, dispatchers, mechanics, maintenance service workers and others.

    TriMet and ATU leadership negotiated a four-year term for the new contract, instead of the usual three, to provide greater stability for everyone involved. That includes riders, as well as people who may be considering a career with TriMet.

    The agreement boosts union employees’ wages by 4% in December 2024, followed by a 3% increase each year after that. That comes out to a 13.64% wage increase over four years. Hourly pay will also increase for maintenance shifts between 6 p.m. and 6 a.m.

    TriMet will also increase the employer contribution to union employees’ 401(a) retirement plan by 1% now and another 1% in the final year of the contract. This will bring TriMet’s contribution for union employees to 10%.

    The agreement includes several other benefits for new and existing TriMet union employees, including:

    • A new tuition reimbursement of up to $5,250 per year, intended to support employees who are taking higher and continuing education courses.
    • A new child care subsidy of up to $150 per month, helping to allay the increased cost of child care.
    • Two additional floating holidays, plus more vacation time for employees who have spent at least 15 years with TriMet.

    Under the agreement, TriMet will also rework some schedules and add new cleaning positions. Riders will see the benefits! These changes should mean more regular cleaning at TriMet facilities and fewer canceled trips.

    TriMet is hiring!

    Reaching a negotiated four-year agreement with the ATU Local 757 supports TriMet’s efforts to attract and retain employees in key positions, including operators, maintenance and other union staff.

    Filling these jobs is vital to our plans, as we look to further increase service, bolster safety and security, and improve the cleanliness and reliability of our system. That means a better experience for riders — including those who rely on transit to access services and opportunities, including jobs, schools and health care.

    TriMet is currently offering a $7,500 hiring bonus for new operators and a $2,500 hiring bonus for several other positions, including diesel mechanics and maintainers. Visit trimet.org/careers to learn more and apply.

    The Working and Wage Agreement applies to current and future union employees. Some provisions depend on seniority, rewarding longtime employees with additional benefits.

  • (VIDEO) TriMet observes See Tracks? Think Train® rail safety week with six safety tips

    Recognizing the potential dangers is the first step in being safe around train tracks

    TriMet is asking everyone to pledge to make safe decisions around rail tracks, as we observe See Tracks? Think Train® rail safety week, Sept. 23-29. This is an opportunity to educate the public and raise awareness to reduce the number of rail incidents, which result in more than 2,000 deaths annually in North America.


    Across the Portland metro region, TriMet’s MAX and WES tracks run like a thread through the community, allowing trains to roll over city streets and zip through dedicated rail areas. They’re an important part of daily life, getting thousands of people to work, school, recreation and other opportunities.

    But it’s important for the public to remember that a single MAX train, with two cars combined, weighs nearly 100 tons, and it can take several times longer than an auto to come to a stop while operating at the same speed. Light rail operators also need to account for passenger safety and stability, which can influence a train’s braking distance.

    Safety requires everyone, looking out for ourselves and others, to stay safe around the tracks.


    Six tips for rail safety

    Ditch the distractions: Crossing train tracks might seem routine, but distractions can make them a gamble. A moment of awareness will make all the difference. Look up from your phone when walking through station areas or crossing the tracks. If you’re listening to something with headphones, remove an earbud or lower the volume so you can hear the train’s horn.

    Stay in your lane: Don’t linger on the tracks when walking, biking or driving. Stick to designated crossings and intersections. At stations, make sure you’re well behind the white bumpy safety strips. And never walk along the tracks.

    Stay alert: Treat the tracks like an active intersection. Always look both ways, and don’t forget: trains can come from either direction! Keep your eyes peeled for the possibility of a second train as you make your way across.

    Make yourself seen: As daylight fades, amp up your visibility. Wear bright or reflective clothing, or consider bringing a light with you. If you’re driving, always use your headlights and take your time, especially when you’re in areas where trains share the road with autos and visibility is low. 

    Slow down: We’ve all run late for something! But a missed train is not worth the risk. Running across tracks or through station areas can be dangerous, especially if you trip and fall. 

    Clear your view: Hooded jackets or hoodies are practically required clothing in Portland, but they can also obscure your vision. Make sure you move them out of your view when you’re walking around or over tracks. The same goes for umbrellas. If you’re driving, ensure your mirrors are positioned correctly and your windshield wipers are working.

    See Tracks? Think Train

    For another year, TriMet is joining in a national effort to raise awareness around rail safety. Every three hours in the United States, a person or vehicle is struck by a train. Coordinated through Operation Lifesaver, Inc., the national rail safety education nonprofit, along with the U.S. Department of Transportation and other organizations, this year’s See Tracks? Think Train® initiative (formerly known as Rail Safety Week) focuses on the importance of making safe choices when walking or driving near railroad tracks and trains. TriMet is proud to have supported the cause since it began in 2017.

  • TriMet, FTA and partners celebrate a new era for the MAX Red Line

    Years-long A Better Red project to improve MAX light rail reliability and extend MAX Red Line into Hillsboro completed on time, on budget

    A Better Red official opening ceremony participants get ready for a ceremonial ‘first ride’ on a brand new MAX train, one of four purchased as part of the project. From left to right: Washington County Commissioner Nafisa Fai, Port of Portland Chief Public Affairs Officer Dave Robertson, TriMet General Manager Sam Desue Jr., Hillsboro Mayor Steve Callaway, FTA Acting Administrator Veronica Vanterpool, TriMet Board Vice President Thomas Kim, Beaverton Mayor Lacey Beaty, ODOT Public Transportation Division Administrator Suzanne Carlson, Centro Cultural Policy Director Nansi Lopez, Westside Economic Alliance Executive Director Elizabeth Mazzara Myers, PBOT Director Millicent Williams

    TriMet’s A Better Red project came to a celebrated close Wednesday, Aug. 28, 2024, with the official opening ceremony of the MAX Red Line extension into Hillsboro, marking the conclusion of TriMet’s biggest light rail project in nearly a decade.

    The U.S. Department of Transportation’s Federal Transit Administration (FTA) joined TriMet and local partners on Wednesday to celebrate the extension of the MAX Red Line 10 stations west into Hillsboro. It’s the final piece of A Better Red—a three-year, two-phased project to increase the light rail system’s reliability and extend the Red Line to serve MAX stations in a growing job center of Washington County as well as give more people a one-seat ride to and from Portland International Airport. Following the ceremony, attendees took a ceremonial ‘first ride’ through the new area being served by Red Line trains.

    TriMet General Manager Sam Desue Jr. thanks partners at the A Better Red official opening ceremony in Hillsboro on Aug. 28, 2024.

    “I take great pride and am honored to host the celebration today—marking this exciting milestone for TriMet and the entire region,” TriMet General Manager Sam Desue Jr. said. “This project would not have been possible without the dedication and commitment of so many individuals and organizations. A Better Red isn’t just about extending the line—it’s about making our entire MAX system better. It’s a testament to what we can achieve when we all come together, and together, we are building a brighter, more connected future for the people of this region.”

    FTA Acting Administrator Veronica Vanterpool and local partners joined TriMet General Manager Sam Desue Jr. at the Hillsboro Airport/Fairgrounds MAX Station on Wednesday, which now serves as the western end of the MAX Red Line. A Better Red would not have been possible without the support of local and federal partners, including the FTA, which covered a substantial portion of the $215 million budget with a $99.9 million Small Starts grant. The project was completed on time and on budget.

    FTA Acting Administrator Veronica Vanterpool and TriMet General Manager Sam Desue Jr. at the A Better Red official opening ceremony on Aug. 28, 2024.

    “Congratulations to the people of Portland and the TriMet team for completing the ambitious ‘A Better Red’ project, which will improve service and result in smoother, faster travel, allowing people throughout the Portland region to leave their cars behind,” FTA Acting Administrator Veronica Vanterpool said. “We appreciate that this project—like all transit projects—has supported so many jobs in the area and will continue to do so. In fact, 44% of the subcontracting firms are certified disadvantaged business enterprises in Oregon, demonstrating our shared commitment to equity and ensuring everyone has a chance to  benefit from federal transit investment.”

    A Better Red also received financial support from Metro, allocating nearly $9 million in funding, and the Port of Portland, which contributed about $2.3 million.

    While Metro Council President Lynn Peterson was not able to attend the A Better Red official opening ceremony, she said, “Thinking regionally means helping people move regionally. TriMet’s Red Line extension makes it easier than ever to use MAX to move around our region, supporting the thousands of Oregonians who have chosen to live in the communities along our rail system. Faster commutes, shorter waits and fewer transfers are all great news for our region’s commuters.”

    The Port of Portland has played a vital role in the MAX Red Line from the very beginning, part of the public-private partnership that led to the creation of the line—the first train-to-plane connection on the west coast when it opened in September 2001. Port of Portland Executive Director Curtis Robinhold was not able to be at the ceremony but shared this:

    “Extending the MAX Red Line into Hillsboro gives people who live here, visitors and employees a faster, car-free way to get to and from PDX,” Robinhold said. “I love that we’re celebrating the completion of A Better Red the same month we opened PDX’s new main terminal because both projects were part of an overall plan to better serve our community for decades to come.”

    Washington County applauds A Better Red

    Pictured, from left to right: Westside Economic Alliance Executive Director Elizabeth Mazzara Myers; Washington County Commissioner Nafisa Fai; Hillsboro Mayor Steve Callaway; Beaverton Mayor Lacey Beaty.

    Washington County officials, along with business and community leaders, turned out for Wednesday’s ceremony and applauded A Better Red and the opportunities additional MAX light rail service brings to people living in this growing area. 

    “Smart transit infrastructure does more than reduce traffic congestion; it drives economic growth by making our region more attractive for investment,” Westside Economic Alliance Executive Director Elizabeth Mazzara Myers said. “By investing in projects like A Better Red, TriMet, the Federal Transit Administration and the jurisdictional partners are not just placing track and adding stops—they are laying the groundwork for economic prosperity, community resilience and long-term sustainability.”

    Washington County Commissioner Nafisa Fai speaks at the A Better Red official opening ceremony.

    A Better Red demonstrates and fulfills our collective regional commitment to providing reliable, convenient access to jobs, homes, recreation and services,” Washington County Commissioner Nafisa Fia said. “It also supports our regional commitment to climate-friendly initiatives by allowing more people to reach their destinations without cars.”

    “I’m thrilled to celebrate A Better Red today because it offers Beaverton residents a reliable, climate-friendly alternative to driving, connecting them to Portland, Hillsboro, and beyond,” Beaverton Mayor Lacey Beaty said. “Good transit is essential to our community’s growth, and this project will make life easier for so many, especially the 30% of our residents who can’t drive.”

    “MAX light rail does more than just move people; it moves people closer to their dreams,” Hillsboro Mayor Steve Callaway said . “This extension is another rung helping individuals climb the socioeconomic ladder. Each trip—whether it be for education, healthcare, or employment—carries people on their journey towards a better purposeful life.”

    “From improved access to jobs to more convenient and affordable transportation, A Better Red will help bridge the gaps that too often hold people back,” Centro Cultural Policy Director Nansi Lopez said.

    A Better Red keeps trains and transit moving forward

    A Better Red ceremonial ‘first ride’ ended at Beaverton Transit Center where Oregon Congresswoman Suzanne Bonamici greeted the train. Pictured left to right: Hillsboro Mayor Steve Callaway, Beaverton Mayor Lacey Beaty, FTA Acting Administrator Veronica Vanterpool, U.S. Rep. Suzanne Bonamici, Washington County Commissioner Pam Treece, ODOT Public Transportation Division Administrator Suzanne Carlson

    TriMet’s A Better Red project doubled MAX light rail service between Beaverton Transit Center, the previous western end of the MAX Red Line, and the new Hillsboro Airport/Fairgrounds Station, renamed from the Fair Complex/Hillsboro Airport Station.

    The project’s reliability improvements were made on the east side of the line, between Portland International Airport and Gateway Transit Center, and went into operation in March. They included installing a second set of tracks in two sections—near PDX and Gateway Transit Center—where originally there were just a single set of tracks. This improved train movement and keeps trains running on time throughout the MAX Red Line as well as on the other lines in our interconnected light rail system.

    The reliability improvements led to TriMet’s first new MAX station in nine years, Gateway North, to serve trains coming from PDX toward Downtown Portland and Washington County. Crews constructed two new bridges and pathways to carry the new sections of track and improve connections for pedestrians, cyclists and people in mobility devices. This includes  two new multi-use paths: one connecting 82nd Avenue to Portland International Airport and another providing new access to Gateway Green Park. The work required three short closures of all or part of I-84 in the Gateway area. TriMet thanks the Oregon Department of Transportation (ODOT) for its support in making A Better Red possible.

    “TriMet’s partnership in the Portland region helps us deliver on our mission to provide a safe and reliable multimodal transportation system for Oregon,” ODOT’s Public Transportation Division Administrator Suzanne Carlson said. “We are excited to see A Better Red expand transportation options for the community.”

    A project of A Better Red’s size, on an active light rail line, required eight disruptions to MAX service. TriMet and our partners thank riders and employees for their patience and understanding as this project improved transit service and all the benefits that brings.

    “The City of Portland appreciates this federal investment and TriMet’s leadership on the A Better Red project, which will improve light rail service downtown and for neighborhoods on the eastside of Portland,” said Portland Bureau of Transportation Director Millicent Williams. “Continued transit investments are critical to meeting the City of Portland goals around carbon emissions reduction, improving livability and helping people get where they need to go affordably and safely.”

    Building A Better Red


    A Better Red official opening ceremony participants at the newly named Hillsboro Airport/Fairgrounds MAX Station prepare for the ceremonial ‘first ride.’

    Construction of A Better Red was led by Construction Manager/General Contractor Stacy Witbeck, with the design completed by Parametrix. The project  supported 1,051 jobs and paid out over $18.9 million in salaries and wages to date. In line with TriMet’s nationally recognized program promoting opportunities for women and people of color through transit construction projects, disadvantaged business enterprises (DBEs) played a substantial role in A Better Red, with 62 of the 139 subcontracting firms being certified DBEs. The project also emphasized workforce training and hiring initiatives. Approximately 21% of the total trade labor hours have been dedicated to on-the-job training for apprentices, setting them up for future success in the construction industry.

    Funding

    $104 m      TriMet
     $99.9 m     FTA Small Starts / SYGA
     $8.9 m       Regional Flexible Funds administered by Metro
     $2.2 m       Port of Portland
     $215 m      Current total project cost

    A Better Red at a glance

    The new MAX Red Line is just one of the changes TriMet made in August to improve our overall light rail system and bring bus service to more people, especially those with limited incomes, so they have more access to reach jobs and opportunities.

  • More buses, better service: TriMet celebrates big transit improvements with local leaders

    Officials cut the ribbon in Oregon City on better bus service, part of TriMet’s major Aug. 25 service update

    TriMet General Manager Sam Desue Jr. speaks on a stage outside the Oregon City Transit Center behind a podium labeled "Forward Together."

    City and county leaders joined TriMet officials outside the Oregon City Transit Center on Friday morning, Aug. 23, to highlight upcoming bus service improvements.

    TriMet is adding several new bus lines and adjusting more to better meet riders’ needs, starting this Sunday, Aug. 25. We were proud to celebrate these improvements Friday with some of our key partners!

    Clackamas County Commissioner Paul Savas and Mayors Denyse McGriff of Oregon City, Rory Bialostosky of West Linn and Joe Buck of Lake Oswego were among those who attended the ribbon cutting.

    “Regional connections are vital to ensure that all our residents can move through our county, no matter where they live or work,” said Commissioner Savas. “I will continue working with TriMet and other partners to make transit in our area accessible, reliable, and convenient.”

    “Oregon City has been working with our partner Clackamas County to bring improved transit/bus service to Oregon City,” Mayor McGriff said. “The proposed upgrades to the Transit Center and the new improved lines 34 and 76 will help improve the connectivity for our residents to get where they need to go — for both work, appointments and leisure activities.”

    “The top of the hill in West Linn has not ever had TriMet service in the past, so this is increasing access to a whole new segment of West Linn and several of our neighborhoods,” Mayor Bialostosky said of the new improvements. “Any time we can increase connections and increase access to transit for folks, that’s awesome.”

    “We are thankful for the continued work with TriMet and regional partners as we work together for continued improvements to the transit system that better serve our suburban community and create more connected, accessible, safe and climate-friendly transportation options for residents,” said Mayor Buck. “We are moving Forward Together!”

    What’s new?

    Starting Sunday, Aug. 25, we’re adding several new bus lines, adjusting several more to better meet riders’ needs, and discontinuing a few lines that overlap with new and existing service. You can find the details at trimet.org/servicechange.

    In Clackamas County, TriMet is:

    • Creating Line 153-Stafford/Salamo, a brand-new community connector between Lake Oswego and West Linn.
    • Extending Line 34-Linwood/River Rd to serve the growing Clackamas Heights area of Oregon City
    • Adding midday service on Line 29-Lake/Webster Rd, so patients can take the bus to their appointments at the new Lake Road Health Center.
    • Extending hourly trips on Line 76-Hall/Greenburg to connect Washington County communities with West Linn and Oregon City.
    • Providing new northbound service on Line 291-Orange Bus to Portland City Center, running in place of some late-night MAX Orange Line trips.

    Among other notable improvements across our service area:

    • The extended MAX Red Line will serve 10 additional stations west of the Beaverton Transit Center, providing a one-seat ride from the Hillsboro Airport to the Portland Airport.
    • The extended Line 25-Glisan/Troutdale Rd will connect the Gateway/NE 99th Ave Transit Center with Troutdale and East Gresham, adding stops at Reynolds High School, Mt. Hood Community College and other destinations.
    • The new Line 40-Tacoma/Swan Island will link major job centers like Swan Island and Downtown Portland with residential areas like the South Waterfront and Sellwood neighborhoods, as well as all five MAX lines.

    Historic improvements

    This service update has a tremendous scope — it’s one of the single largest updates in TriMet’s history. To prepare for it, we’re working on about 550 bus stops across the tri-county area. That includes installing new stops, updating signs at existing stops and removing stops that are closing.

    We’re also installing new signage at about 100 MAX stations. Some of that signage is for the MAX Red Line extension. Other signage will direct late-night riders to buses running in place of the last few MAX trains of the night. This late-night service includes Line 291-Orange Bus, as well as new bus lines along the MAX Blue, Red and Yellow lines. Find more information at trimet.org/maxbus.

    Plan your trip now at trimet.org. Just select a date on or after Sunday, Aug. 25, and find the best way to reach your destination on transit.

    From left, West Linn Mayor Rory Bialostosky, Oregon City Mayor Denyse McGriff, Clackamas County Commissioner Paul Savas, Lake Oswego Mayor Joe Buck and TriMet General Manager Sam Desue Jr. cut an orange ribbon in front of a TriMet bus displaying the message "Forward Together."

    Forward Together

    Partnerships and public input are central to TriMet’s Forward Together service concept.

    Our goal with Forward Together is to increase ridership and improve service and connections for people, especially those who rely on transit to get where they need to go. We’re guided in this by the feedback we receive, from community members and leaders alike.

    Our partners specifically requested some of the improvements included in next week’s service update — for example, midday service on Line 29 to the Lake Road Health Center, which was a key priority for Clackamas County.

    We appreciate our partners! We count on their support and involvement as we provide high-quality transit service across the tri-county area, and we work closely with them to make that service even better. Like Mayor Buck said, we truly are moving Forward Together!

    We are excited to roll out the latest Forward Together bus improvements next week, including more community connections for Clackamas County and more service for workers, students and more throughout our region. Look out for additional improvements later this year, into 2025 and beyond.

  • TriMet bus riders save time in Southwest Portland, thanks to transit signal priority

    TriMet partners with PBOT to reduce red-light wait times along Capitol Highway, helping keep everyone moving

    TriMet bus serves Line 43-Taylors Ferry/Marquam Hill.

    Riders on eight TriMet bus lines are getting back a little extra time in their day.

    TriMet and the Portland Bureau of Transportation have teamed up to bring transit signal priority to three intersections along busy Southwest Capitol Highway, in the Hillsdale neighborhood of Southwest Portland.

    PBOT added a Rose Lane to Capitol Highway back in 2022, allowing buses to move around congestion and arrive on time more often even during peak commute times.

    Transit signal priority and Rose Lanes work together to reduce the amount of time buses spend sitting at red lights.

    How it works

    Signals at three Hillsdale-area intersections are newly equipped with transit signal priority:

    • Capitol Highway & Bertha Boulevard
    • Capitol Highway & Sunset Boulevard
    • Capitol Highway & Terwilliger Boulevard

    These signals are now part of a network that tracks bus locations, so they “know” when a bus is approaching and can sync up their timing to give that bus faster green lights.

    We’re harnessing the power of artificial intelligence to improve the transit signal priority network. Thanks to AI, these “smart signals” will actually get even smarter over time, as they “learn” traffic patterns and optimize their timing for more efficiency.

    Thanks to the Rose Lane, TriMet buses can move ahead of traffic on Capitol Highway. But with transit signal priority, they’re not the only vehicles on the road that benefit.

    On Capitol Highway, when the light turns green for a bus, it turns green for all other traffic, too. That means less time waiting, less pollution and less congestion. It helps pedestrians as well, with more frequent walk signs along Capitol Highway.

    Better Bus logo

    Do the math, see the benefits

    Eight TriMet bus lines travel along Capitol Highway through Hillsdale:

    This makes Capitol Highway one of the most heavily used roads by TriMet buses in our entire service area, making it a top priority for transit signal priority upgrades.

    These eight lines have a combined weekly ridership of more than 36,400 trips. Many of those are regular riders who take the bus in both directions on a typical day. They’re now saving time in both directions, thanks to transit signal priority. On some lines, regular riders are saving 5 to 10 minutes per week!

    TriMet buses on Capitol Highway also serve Ida B. Wells High School, in the heart of the Hillsdale neighborhood. Combined with PBOT’s Rose Lane, as well as schedule adjustments we’re making as part of our Aug. 25 service improvements, transit signal priority means students this fall will arrive on time more reliably, and they’ll spend less time in traffic on their way home from school.

    Keep an eye out for more transit signal priority upgrades coming in other parts of TriMet’s service area! We want to save more riders more time on more bus lines, and we’re working with local partners — including PBOT and others — to make it happen.

    Visit our website and plan your trip at trimet.org.

  • Welcome aboard! TriMet introduces new generation of battery-electric buses

    Our newest e-buses are now serving riders on Line 9, with more soon to follow

    TriMet Line 9-Powell bus serves Downtown Portland along the Transit Mall.

    TriMet’s new battery-electric buses are officially on the road!

    Twenty-four next-generation “e-buses” are entering service with TriMet this year. The first of those buses began welcoming riders aboard Line 9-Powell in July, offering a smooth, quiet and comfortable ride between Downtown Portland and the Gresham Central Transit Center. We’ll roll out more new e-buses on more lines in the coming weeks.

    Our e-buses are zero-emissions vehicles, powered by 100% renewable electricity. That means they generate no air pollution, reducing overall vehicle emissions and improving air quality in our region.

    They’re also American-made! We purchased these buses from GILLIG, a bus manufacturer headquartered in Livermore, California. GILLIG built the buses at its manufacturing facility in the San Francisco Bay Area and drove them about 650 miles up Interstate 5 to Portland earlier this year.

    The bus electric

    GILLIG outfits its state-of-the-art e-buses with six lithium-ion battery packs. TriMet recharges these batteries every time a bus returns to our Powell Operations Facility, so it’s ready to roll out again the next day.

    With support from the federal government and Portland General Electric, we’ve been installing charging stations for our e-buses. Most recently, we added 24 charging stations at our Powell Facility in outer Southeast Portland, so each of the new e-buses has a place to plug in.

    In place of an internal combustion engine, every e-bus has a powerful electric motor. This motor runs on battery power, with a range of well over 150 miles on a single charge in our latest generation of e-buses. We’ll keep track of how they perform over the next few months, tackling hilly terrain, varying temperatures, traffic conditions and more, as we evaluate how they can best serve our riders.

    These new e-buses have 33% more battery capacity than the previous generation of GILLIG e-buses we first introduced in 2021. They will also be able to charge on the go. Like our short-range New Flyer battery-electric buses, which we first introduced in 2019, they’re equipped with overhead charging rails for fast charging. This will give us additional flexibility in how and where we run these buses.

    As we roll out these e-buses, we’re replacing older diesel buses that have reached the end of the road with TriMet after many years of service. The 24 new e-buses are joining 10 e-buses that were already in service with TriMet, more than tripling the number of zero-emissions buses in our fleet.

    Catching the wave of the future

    TriMet has set a goal of a full transition to zero-emissions buses by 2040.

    The 24 e-buses from GILLIG are paid for with state and federal funding. We appreciate the support we’ve received from our partners!

    Reaching zero emissions requires more than a one-size-fits-all approach. The Federal Transit Administration awarded TriMet a $39 million grant this summer to help us continue moving toward a fully zero-emissions fleet. With this grant, we plan to purchase 14 hydrogen fuel-cell electric buses — a first for TriMet — before the end of this decade.

    The 60-foot articulated fuel-cell electric buses will run along 82nd Avenue, one of the busiest traffic corridors in our region. Together with our partners at Metro, our goal is to open a high-capacity rapid bus transit line, similar to FX2-Division, along 82nd Avenue sometime in 2029.

    The grant will also pay for the infrastructure and training we need to support these buses, including more upgrades for the Powell Operations Facility.

    We also received a $25 million grant from the U.S. Department of Transportation this summer for the development of our Columbia Operations Facility. This site supports our transition to zero-emissions buses, including fuel-cell electric buses.

  • Coming soon: More opportunities to access jobs, schools and services with TriMet

    Aug. 25 service improvements will get TriMet riders where they need to go, when they need to be there

    TriMet Line 29 bus serves Lake Road Health Center.

    TriMet is preparing to roll out our latest round of Forward Together service improvements on Sunday, Aug. 25, 2024.

    These improvements include upgrades both large and small that will help connect riders to vital opportunities: jobs, schools, health care and more. Riders will experience these benefits in all three counties we serve!

    Welcoming Line 40!

    Starting Aug. 25, catch the new Line 40-Tacoma/Swan Island, with service to Swan Island, Rose Quarter, Downtown Portland and Southeast Portland.

    This new line connects with the MAX Orange Line at the SE Tacoma St/Johnson Creek MAX Station, and with the MAX Blue, Green, Red and Yellow lines at the Rose Quarter Transit Center.

    We’ve designed this line with workers in mind. It will run on all days, with buses arriving twice every hour for much of the day.

    Our Forward Together service concept focuses on increasing ridership and making bus service more convenient and accessible for more people, especially those who rely on transit — including commuters. That means more direct bus connections between home and work.

    With Line 40, workers will have a one-seat ride from neighborhoods like South Waterfront and Sellwood to their jobs at Swan Island or elsewhere along the line, including in Portland City Center.

    With the new line providing service in place of lesser-used bus lines, TriMet will discontinue lines 85 and 99. Riders will still be served by other bus lines as well as Line 40.

    Extending Line 25!

    TriMet’s public outreach process is a crucial component of Forward Together. To make the most informed decisions about where to prioritize new bus service, and how to increase ridership, we need to hear from the communities we serve.

    For example, in Multnomah County, school communities at Reynolds High School and Mt. Hood Community College asked for more service, including a direct connection to MAX. And TriMet has answered!

    We are extending Line 25, which is getting a name update as well: Line 25-Glisan/Troutdale Rd. As its new name suggests, Line 25 will run farther east to serve Troutdale. Buses will also arrive about every 30 minutes, and they’ll run every day.

    Line 25 will have stops at Reynolds High School and Mt. Hood Community College. It will also take riders to other community destinations, including the Troutdale Library, the Troutdale Post Office, and retail and recreation areas.

    Riders will be able to take Line 25 from Troutdale and Gresham to the Gateway/NE 99th Ave Transit Center in Northeast Portland, where they can connect with the MAX Blue, Green and Red lines.

    Upgrading Line 29!

    TriMet is also working with community partners as we roll out more Forward Together service benefits. One of those partners is Clackamas County, which recently opened the Lake Road Health Center. Its campus on Southeast Lake Road is the new home of Clackamas County’s behavioral health clinics.

    Line 29-Lake/Webster Rd serves workers at the many businesses along Lake Road and nearby areas. We’re adding midday buses so Line 29 now runs throughout the day, Monday through Friday. Buses will arrive every hour.

    This schedule expansion benefits patients at the Lake Road Health Center, workers at local employers like Bob’s Red Mill and Unified Grocers, and students at Milwaukie High School, among others.

    Expanded service on Line 29 also improves connections with the MAX Green and Orange lines and more bus lines in North Clackamas County, including Line 34-Linwood/River Rd, which we’re extending to better serve the community.

    Adjusting bus schedules

    More than three-quarters of TriMet’s bus lines serve at least one high school, college or university campus. TriMet works with schools to get students where they need to go, when they need to be there.

    Across our service area, we’re adjusting bus schedules by up to 5 minutes to better serve morning school bell times, including:

    In addition, we’ve designed the new schedule for the extended Line 25-Glisan/Troutdale Rd to align with bell times at Reynolds High School in the Reynolds School District.

    Read more about the coming service improvements at trimet.org/servicechange.

  • Oregon’s new drug law will improve safety on TriMet, in public spaces starting Sept. 1

    TriMet’s security improvements, combined with new law making possession of illicit drugs a misdemeanor, continue to make riding safer

    As TriMet continues our efforts to provide safe, welcoming and reliable transit service, we look forward to the Sept. 1 revision to Oregon law making possession of small amounts of illicit drugs like fentanyl and methamphetamine a crime again. This change will make possession of hard drugs in public—including on TriMet buses and trains, as well as at our stops, stations and transit centers—a misdemeanor offense.

    Despite our continued focus on safety and security efforts, rampant open drug use in the communities TriMet serves extends onto our transit system at times. That creates an unpredictable and potentially dangerous situation for TriMet riders and employees. We believe public spaces and public services should feel safe and comfortable for everyone to use, without worry of being exposed to illegal drug use. TriMet is a lifeline for many who rely on transit to get work, school and other opportunities due to age, disability or income. They deserve to ride with dignity.

    While TriMet’s Code of Conduct already prohibits drug use, starting in September, law enforcement, including officers assigned to TriMet’s Transit Police Division, can cite individuals for drug possession, punishable by up to 180 days in jail. The new law also gives counties the ability to offer deflection programs that mandate engagement with addiction services as an alternative to jail time.

    It’s the first of two new drug laws. The second—taking effect Jan. 1, 2025—explicitly focuses on public transportation. It will classify the use of drugs on public transit buses and trains in Oregon as a Class A misdemeanor, the most serious of misdemeanors, punishable by up to 364 days in jail.

    At a Glance:

    Revisions to Oregon drug law


    HB 4002 – effective Sept. 1, 2024
    What it does: House Bill 4002 recriminalizes the possession of small amounts of hard drugs, giving law enforcement the authority to cite and arrest people for the misdemeanor of unlawful possession of a controlled substance, punishable by up to 180 days in jail. The law also gives counties the ability to offer deflection programs that mandate engagement with addiction services as an alternative to jail time.
    Change and impact to TriMet: While drug use already violates TriMet’s rules for riding, the change in law gives police, prosecutors and treatment centers new tools to address this public health and safety issue.

    SB 1553 – effective Jan. 1, 2025
    What it does: Senate Bill 1553 heightens criminal charges for the use of illicit drugs on public transportation, making it the most serious of misdemeanors, punishable by up to 364 days in jail, a $6,250 fine or both. It also classifies drug use on transit as a drug-designated misdemeanor, allowing those convicted access to state-funded treatment in many instances.
    Change and impact to TriMet: This helps ensure that TriMet and all public transit agencies statewide can effectively work to make their systems drug-free zones. It gives law enforcement more tools and better direction on how to handle incidents involving drugs.

    Public drug use has increased significantly in Oregon since 2020, with deadly results. In 2021, overdose deaths increased by 43% statewide, according to the Centers for Disease Control and Prevention, and they’ve kept rising in the following years. No other state saw a higher rate of overdose deaths than Oregon did in 2023. Both of the new Oregon laws will open up new avenues for those facing addiction to get help.

    Making transit a drug-free zone

    The new illicit drug laws will make TriMet buses and trains drug-free zones and are important steps in our ongoing work to make transit safer in the face of the societal issues challenging our region. Since the start of 2022, we have more than doubled the number of safety, security and customer service staff on our transit system and taken other steps to address TriMet code violations and inappropriate behavior on board. There are now about 500 people working to make our system cleaner, safer and more accessible.

    Earlier this summer, safety and security staff began increasing enforcement of TriMet’s Code of Conduct—our rules for riding—to improve cleanliness and accessibility on board while addressing inappropriate activity. These rules focus on behavior that is prohibited on TriMet and cover everything from paying fare to not bringing items on board that leak and block aisles and prohibit smoking of any kind.

    As part of this focus, riders will see Customer Safety Supervisors checking fares and, along with our Customer Safety Officers and Transit Security Officers, they’ll let riders know they need to follow the rules. Most important are those rules put in place to make sure people can move safely through our vehicles, especially those who have disabilities and older adults looking to reach priority seating areas.

    More tools for rider safety

    TriMet has a 24-hour Security Operations Center, where riders can report non-urgent security issues such as loud or disruptive behavior, vandalism and litter, among other concerns. Text or call 503-238-7433 (RIDE) to connect with security staff that will determine the appropriate response. For an urgent concern, alert the operator or text or call 911.

    We have taken steps to improve safety as well, with updated security cameras and lighting at many of our transit centers, rail platforms and park and rides. We’ve also improved the safety panels next to the bus operator’s seat and added safety monitors on all of our buses that show security camera views.

    For more information on TriMet’s safety and security efforts, go to trimet.org/security.

    Providing support, for a better experience for all

    Among the growing safety and security teams you’ll see on TriMet is our Safety Response Team. The team’s presence discourages inappropriate and illegal behavior, while helping people in need on and around our transit system, conducting social service outreach and providing referrals for housing and mental health services. Safety Response Team members carry backpacks with snacks, water and other supplies including Narcan, the overdose-reversing nasal spray. Their work focuses on ensuring a positive experience for everyone who rides.

    In 2023, TriMet’s Safety Response Team members connected with some 127,500 individuals, including conducting nearly 17,600 welfare checks, providing 5,876 referrals to social services and assisting 47 people showing suicidal thoughts.

    Find more information about our teams at trimet.org/personnel.