New Working and Wage Agreement, effective Dec. 1, 2024, brings new benefits for employees represented by Amalgamated Transit Union Local 757
One of the top places to work in Oregon just got even better!
Effective this week, TriMet’s union employees earned a 4% raise. That wage increase is part of a new Working and Wage Agreement TriMet negotiated with the Amalgamated Transit Union (ATU) Local 757, which took effect Dec. 1. The contract runs through late 2028. It includes annual increases in pay, with an overall 13.64% increase over the four-year contract.
The contract also has new and expanded benefits for union employees, including:
A tuition reimbursement of up to $5,250 per year, intended to support employees who are taking higher and continuing education courses.
A child care subsidy of up to $150 per month, helping to allay the increased cost of child care. (Effective Jan. 1, 2025)
An increase in TriMet’s employer contribution to each employee’s 401(a) retirement plan, now at 9% and increasing to 10% in 2028.
Those who join the TriMet team in the months ahead will enjoy the higher pay and expanded benefits as well! We’re currently hiring bus and rail operators, mechanics, technicians, and maintainers, among other key positions. Visit trimet.org/careers to learn more. Joining TriMet now will help us continue expanding and improving our transit service as we keep the region moving.
Forbes Magazine ranks TriMet as one of the top five places to work in Oregon and the top Oregon-based employer. Competitive pay, excellent benefits and opportunities for growth are just a few of the reasons why.
What’s the deal?
The Working and Wage Agreement covers more than 2,800 union employees at TriMet.
To provide greater stability for everyone involved, TriMet and ATU leadership this year negotiated a four-year contract, instead of the usual three-year deal.
In addition to upping pay, the new contract increases longevity pay for most employees with eight or more years of service, as well as hourly wages for certain overnight maintenance shifts.
We’re also adding new utility cleaner positions. Together with improvements in how we schedule cleaning crews, this furthers our mission to create a world-class rider experience on TriMet.
Join our team!
Whether you’re looking to start a long-term career, trying to line up a part-time job or something in between, TriMet has great opportunities for people with a wide range of abilities and qualifications.
TriMet’s bus and rail operators skillfully serve riders, getting them where they need to go safely and efficiently every day.
Our maintenance workers keep our fleet of buses and trains on the move and our facilities clean and welcoming for riders.
Our customer service representatives connect with riders and help them to have a good experience using our system.
Many positions come with a $7,500 hiring bonus! We also offer learning and leadership courses, apprenticeships and mentoring opportunities, and more to help our employees grow, succeed and thrive at TriMet. Certain jobs are only open to internal applicants — part of our efforts to provide a pathway to advancement for TriMet employees who want to progress in their career.
Check out a full listing of job opportunities at trimet.org/careers. You can also sign up to receive new job postings and event notices by email.
TriMet can take you to the best seasonal events without the hassle of parking, but always remember to plan ahead
The holiday season is back, and so are the festivities that come with it. Whether you’re heading to Portland’s annual Tree Lighting at Pioneer Courthouse Square, holiday events around the region or doing a little seasonal shopping, avoid the hassle of traffic and parking by letting TriMet take the reins. With us in the driver’s seat, you can relax and focus on what really matters: getting into the holiday spirit!
Kick off the holidays with Portland’s Tree Lighting
Pioneer Square North, for westbound trains.
The holiday magic begins with a dazzling display of light on Friday, Nov. 29, when Portland’s Tree Lighting Ceremony transforms Pioneer Courthouse Square into a festive wonderland. This annual tradition, from 5:30 to 6:30 p.m., also features Portland’s largest holiday sing-along with Pink Martini. With as many as 25,000 people expected to fill the square, some MAX stations will close from3 p.m. to approximately 7 p.m. for safety:
Pioneer Square North
Pioneer Square South
Pioneer Courthouse/SW 6th Ave Station
Pioneer Square South, for eastbound trains.
Make sure to plan ahead at trimet.org! To reach the Pioneer Courthouse Square, exit MAX one stop before or after: Library/SW 9th, heading eastbound; Morrison/SW 3rd, heading westbound; and SW 6th & Madison, heading north.
All MAX lines may experience delays, and buses will detour off Southwest 6th Avenue until crowds clear out. Extra TriMet personnel will be on-site to assist, provide security and keep everything running smoothly.
Light up your holidays
This holiday season, let TriMet be part of your celebrations across the region. We’ll handle the transportation while you focus on the joy, lights and memories that make this time of year magical. It’s the most affordable and convenient way to travel. Now is the perfect time to leave the driving to us. Here’s what you need to know:
Adult fare is $2.80 for 2½ hours or $5.60 for all day. All day Honored Citizen reduced fare and Youth Day Passes are $2.80, and for 2½ hours, they are $1.40.
You can pay with a Hop Fastpass™ card, a debit/credit card or a contactless payment using your mobile phone. Each payment device will act as your proof of fare.
Always tap your Hop card, credit/debit card or contactless payment to the green hop reader before boarding. You will never be charged more than the cost of a Day Pass.
In addition to Portland’s Tree Lighting, TriMet can take you to many of the other light displays around the region:
Milwaukie Umbrella Parade and Tree Lighting: Celebrate the holidays in Milwaukie on Saturday, Dec. 7, 2024, with the Umbrella Parade and Tree Lighting. Decorate your umbrella and join the fun — no registration required! The parade starts at 4:30 p.m. in South Downtown Plaza (11222 SE Main St.) and ends at historic City Hall with a 5:15 p.m. tree lighting. The City Hall/SW 5th Ave MAX Station, serving the MAX Orange Line, is less than a quarter mile away.
Rockwood Spirit of Christmas: Rockwood will transform into its own North Pole on Saturday, Dec. 7, 2024, with the Spirit of Christmas at Gresham Arts Plaza (401 NE Second St.). With crafting activities and events all day from 8 a.m. to 9 p.m., the Spirit of Christmas will be capped off by a 6 p.m. tree lighting. Take TriMet for an easy trip. The Gresham Central Transit Center, serving the MAX Blue Line, is just a quarter mile away.
ZooLights at the Oregon Zoo: The annual tradition returns, bigger and brighter than ever. This year promises new displays plus old favorites, with a brand-new magical meadow light show. The dazzling displays will light up through Sunday, Jan. 5, 2025. The MAX Blue and Red lines stop every few minutes at the Washington Park MAX Station, with a surface-level plaza steps away from the zoo.
With more people traveling during the holidays, we’ll be looking out for your safety. If you witness or experience inappropriate or disruptive behavior, see broken or vandalized equipment or have anything you would like to report, don’t hesitate to reach out to our security hotline. You can text or call 503-238-7433 (RIDE) 24 hours a day to reach someone in our Security Operations Center.
TriMet keeps you skating
Back by popular demand, Portland’s Woodsy Winter Village — featuring an enchanting ice rink and holiday marketplace — returns to Southwest Naito Parkway near the west end of the Morrison Bridge. Woodsy Winter Village offers an ice rink that will be open daily from 10 a.m. to 10 p.m., except on Christmas Day.
With MAX Blue and Red line stations just a short walk away, as well as nearby stops for Line 15-Belmont/NW 23rd, getting there is a breeze. The Portland Transit Mall, offering access to multiple bus and rail lines, is also within half a mile.
Other ice skating rinks open this year include:
Lloyd Center Ice Rink: Conveniently located near MAX Blue, Green, and Red lines at the Lloyd Center/NE 11th Ave MAX Station, plus multiple bus routes, the Lloyd Center offers public skate hours daily.
OMSI on Ice: For a unique indoor skating experience on a synthetic ice rink, head to OMSI. The museum is served by the MAX Orange Line (South Waterfront/S Moody), the Portland Streetcar and bus lines 9, 17, 35 and 36. Ice skating will be available between Nov 23, 2024 and Jan 1, 2025.
Winter Village at Orenco Station: From Nov. 30, 2024, to Jan. 12, 2025, enjoy outdoor ice skating at Jerry Willey Plaza in Hillsboro. This event offers open skate sessions, private rentals and festive theme Fridays. It’s located just feet away from the Orenco MAX Station, served by the MAX Blue and Red lines as well as Line 47-Main/Evergreen.
Stay safe and shine bright
The holidays can be dazzling — and possibly distracting. As you navigate busy streets and MAX platforms, stay alert this holiday season and remember to:
Stop and look both ways at crossings.
Avoid blocking your view with hoods or umbrellas.
Wear reflective clothing or carry a light to stay visible during dark evenings.
Stay aware and alert when you’re riding this holiday season. Riders may experience more crowded buses and trains than usual, with more people expected to be out shopping or going to tree lightings and other holiday events. Trips may also take longer due to increased traffic.
If you see something unusual, let us know. For non-urgent concerns, text or call 503-238-7433 (RIDE) anytime. Save the number to your contacts for easier access. For emergencies, alert the operator or dial 911. Learn more about staying safe at trimet.org/security.
Plan ahead for the holidays
The holidays bring bustling crowds, and that can mean occasional travel delays no matter your mode of transportation. Patience is key, especially when visiting popular spots or attending big events. But don’t worry — we’ve got you covered. Use trimet.org to plan your trip and track your ride in real time. Be sure to check trimet.org/alerts before you go for the latest service updates.
Claire Khouri joins TriMet leadership in forging a strategic path forward to foster coordinated transit growth for our region and our riders
Claire Khouri becomes TriMet’s first Chief of Strategy and Planning on Nov. 27, 2024. Khouri brings to TriMet more than 20 years of experience in public policy and leading collaboration to build out strategy, technical systems and infrastructure. Her contributions will be integral for TriMet and transit, with regional projects such as the Interstate Bridge Replacement Program and 82nd Avenue Transit Project on the horizon and major initiatives to grow transit ridership and transition to a zero-emissions bus fleet continuing at TriMet.
“As TriMet’s Chief Strategy and Planning Officer, Khouri will be essential in identifying and implementing agency-wide initiatives and programs that help us better serve our riders and our region,” said TriMet General Manager Sam Desue Jr. “Her transit, policy and leadership experience will guide our strategic vision for the years to come especially around our infrastructure needs and partnership opportunities.”
At TriMet, Khouri will lead strategic planning and development, with oversight of our Planning Department and Engineering and Construction and Public Affairs divisions. She will also oversee the agency-wide program to move to a zero-emissions bus fleet.
“This role will combine my history in both transit operations and capital projects as well as my passion for tackling challenges, finding common ground and efficiencies and using data to inform thoughtful decision-making,” said Khouri. “I love public service. I’m one of those people who needs to wake up and do something I believe in everyday that provides service to my community and my region, and I’m excited to join the TriMet team that does just that.”
Prior executive at Sound Transit
Khouri comes to TriMet from Sound Transit in Seattle, where she worked since April 2018. She served as Deputy Executive Director of Portfolio Management and Integrity in Sound Transit’s Portfolio Services Office for the past three-and-a-half years. In that role, Khouri worked on streamlining and optimizing processes for building out Seattle’s light rail system and delivering safe and reliable transit service. The $145 billion expansion is considered the most ambitious in the nation. Prior to her latest role, Khouri served as Sound Transit’s Chief of Staff of Operations, acting as a key strategic advisor and facilitating strategic partnerships with other agencies.
Background in Michigan government
Before moving to the Pacific Northwest, Khouri worked in state-level politics in Michigan, her home state, for nearly 15 years. She served as the Deputy Director of Strategy for then-Governor Rick Snyder for more than seven years. She was a top leader on his administration’s strategy team, leading cultural and transformational change in the government. In addition to leading policy work on infrastructure, local and state government reform, higher education and other various topics, her responsibilities included directing the implementation of performance management statewide and helping lead a bi-partisan infrastructure commission. Prior to her work in the governor’s administration, Khouri worked in the Michigan Senate as a legislative staffer in various capacities.
Among her most rewarding work, Khouri has enjoyed creating new teams, bringing people together to identify opportunities for improvement and centering resources to deliver better outcomes, whether for transit projects or government optimization. While working in the Michigan governor’s office, she managed the Office of Good Government, focused on improving government efficiency and transparency and she directed a statewide asset management system pilot, which laid the foundation for using data to make more informed decision on state of good repair infrastructure projects.
Education
Khouri holds a bachelor’s degree in political science from the University of Michigan and a master’s degree in public administration from University of Michigan’s Gerald R. Ford School of Public Policy.
Outside of work, Khouri enjoys being active, hiking, taking walks with her French bulldog Guy and finding Zen in hot yoga. She enjoys spending time with family and friends and looks forward to exploring the Portland region and the culinary opportunities that abound here.
About TriMet’s leadership team
TriMet’s executive team consists of the general manager, the chief operating officer and other chiefs/executive directors of the agency’s divisions. The team works together to deliver safe and reliable transit service for residents of Clackamas, Multnomah and Washington counties.
Feedback to help form potential development plans near E 122nd/Menlo Park and E 181st Ave stations
TriMet is seeking community input on two new potential developments — one at the E 122nd/Menlo Park Park & Ride and the other at our E 181st Ave Park & Ride. We are exploring opportunities to reimagine how the park and rides are used, as we look to boost transit ridership and create benefits for the surrounding neighborhoods.
Community input will help shape the vision for these locations through TriMet’s Transit-Oriented Development program. The program works with local partners to create mixed-use and mixed-income developments that enhance neighborhoods located near our transit service.
Community members are encouraged to share their thoughts on the types of development they would like to see at these sites. TriMet will hold in-person open houses on Tuesday, Dec. 3, and Thursday, Dec. 5. Feedback can also be submitted by emailing tod@trimet.org or visiting trimet.org/tod/parkandrides.
The feedback collected will be considered alongside real estate market data, building code regulations and zoning requirements to recommend ideas to potential developers. This early planning work is funded by a Federal Transit Administration (FTA) grant.
Open House Information
181st Ave Park & Ride
When: Tuesday, Dec. 3, 6-7:30 p.m.
Where: Rockwood Market Hall, 458 SE 185th Ave, Portland
122nd Ave/Menlo Park Park & Ride
hen: Thursday, Dec. 5, 6-7:30 p.m.
Where: East Portland Community Center, 740 SE 106th Ave, Portland
Building communities through park and rides
The completed Fuller Station Apartments, located along the MAX Green Line.
TriMet’s service area covers 26 cities across three different counties, and each of these have their own land use and transportation systems. This makes collaboration and partnership essential to TriMet’s planning process. Our Transit-Oriented Development Plan is designed to guide our processes, actions and priorities for development on TriMet-owned properties, including park and rides.
As part of TriMet’s property portfolio, park and rides can, at times, serve as suitable locations for development due to their accessibility to public transit. That was the thought behind the development of the Fuller Station Apartments in Happy Valley, a 100-unit affordable housing complex built on a portion of the MAX Green Line’s SE Fuller Rd MAX Station Park & Ride. The 129,000-square-foot building offers apartments to people who earn between 30% and 60% of the area median income.
A rendering of Multnomah County’s East County Library, under construction at the Gresham City Hall Park & Ride along the MAX Blue Line.
Another project is taking shape on a TriMet parking facility in Gresham. In the summer of 2023, the underused Gresham City Hall Park & Ride closed to make room for Multnomah County’s new East County Library, a 95,000 square foot building currently under construction, less than 200 feet from the Gresham City Hall MAX station. The new East County Library is scheduled to open in the spring 2026.
Transit-Oriented Development
TriMet’s Transit-Oriented Development (TOD) program focuses on creating vibrant, walkable communities near transit stations. By transforming underused properties into mixed-use spaces, the program aims to provide housing and commercial spaces that enhance the surrounding neighborhoods.
Projects developed under the Transit-Oriented Development program prioritize accessibility and sustainability while emphasizing community connections. Through collaborations with local governments, developers and community members, Transit-Oriented Development initiatives support regional growth, reduce reliance on cars and contribute to a greener future.
The exploration of new possibilities next to our E 122nd/Menlo Park and E 181st Ave MAX stations is another step forward in TriMet’s commitment to urban development.
For more information about TriMet’s TOD program and updates on these projects, visit trimet.org/tod.
Line 81 will run on all days, connecting communities and serving commuters
TriMet’s latest bus service improvements are coming to East Multnomah County on Sunday, Dec. 1.
We’re adding more buses on Line 81-Kane/257th, including on weekends. We’re also making a small route adjustment to serve more people in Gresham.
The improved Line 81 will now provide weekend service to the Troutdale Reynolds Industrial Park (TRIP), a major jobs center that is home to Amazon and FedEx facilities. It will continue to connect with the MAX Blue Line, FX2-Division and other lines at the Gresham Central Transit Center, so commuters can get to and from their jobs every day.
You can find more information at trimet.org/servicechange. Plan your trip now at trimet.org — just select a date on or after Dec. 1, and see the best travel options for you.
The Line 81 upgrade is the latest to come from our Forward Together service concept. Through Forward Together, we’re making improvements across our entire bus network to better serve riders, connecting them with jobs, schools, services and opportunities, and making our buses work better for people, especially those who rely on transit to get where they need to go.
What’s changing?
Starting in December, you’ll see Line 81 buses running on Saturdays and Sundays, as well as weekdays.
We’re also adjusting the route of Line 81. Instead of running along Northeast Division Street between Kane Drive and the Gresham Central Transit Center, the improved line will run along Southeast Powell Boulevard, similar to the route that Line 80 currently takes.
With more buses running on Line 81, including weekend service, we are discontinuing Line 80. We’re making this change because of low ridership on Line 80, as well as overlap with Line 81 for much of its route — making Line 81 the best option for most riders. Service to Glenn Otto Park will be discontinued due to low ridership.
We’re adjusting schedules on a few additional bus lines elsewhere in our service area to improve connections for riders and keep buses running on time. They include:
These schedule adjustments will make our bus system more reliable and help riders get around, especially those whose trip includes two or more lines. Visit trimet.org/servicechange for more details.
Forward Together
The improvements we are making to our bus service are included in our Forward Together revised service concept.
We began developing the Forward Together concept in 2022, with riders and the community. Our goal is to improve connections and service for people throughout our region, and particularly for those with low or limited incomes. We know many people depend on TriMet for transportation to job sites, classes, health care appointments and more. To make a better bus system for them, we are adding service, adjusting schedules and shifting resources where they’re most needed.
As we prepare to roll out additional Forward Together improvements in the years to come, we will continue to gather community feedback.
TriMet lanzará una forma más conveniente de comprar y recargar las tarjetas de tarifa Hop a partir en diciembre, con la introducción de nuevas máquinas expendedoras con pantalla táctil en cinco ubicaciones. Estas permitirán a los pasajeros comprar y recargar tarjetas Hop plásticas en las estaciones de MAX y centros de transporte, en lugar de los boletos de papel.
Con la introducción de las nuevas máquinas para tarjetas de tarifa, los pasajeros tendrán una forma más conveniente de comprar una tarjeta Hop, recargarla con efectivo, tarjeta de crédito o débito.
Después de una fase piloto inicial de las nuevas máquinas, que durará hasta principios de 2025, planeamos comenzar a reemplazar todas las máquinas expendedoras de boletos en el sistema MAX en febrero de 2025, a medida que eliminamos nuestras máquinas expendedoras de boletos para mejorar la confiabilidad.
Nuevas máquinas de tarjetas de tarifa: Lo que necesita saber
Las primeras máquinas nuevas se instalarán en cinco ubicaciones: Willow Creek Transit Center, Beaverton Transit Center, Rose Quarter Transit Center, Gateway Transit Center y Portland International Airport. Aunque la instalación de las máquinas comenzará el miércoles 20 de noviembre, no estarán listas para que los pasajeros las usen hasta diciembre.
Las máquinas ofrecerán tarjetas para Adultos, así como para Ciudadanos Honrados (aquellos de 65 años o más o que reciben Medicare) y tarifas para Jóvenes. Todas las nuevas tarjetas compradas costarán $3, pero una vez que tenga la tarjeta, no habrá tarifas adicionales por servicio. Simplemente recárguela en una de las máquinas o en línea en myhopcard.com. También hay una opción para configurar recarga automática.
Uso de las máquinas de tarjetas Hop en 6 sencillos pasos
Las nuevas máquinas expendedoras de tarjetas Hop tendrán un diseño actualizado y más opciones para los pasajeros. Sabemos que esto será un cambio para los pasajeros. Por eso estamos aquí para explicarle cómo funcionan:
1. Toque la pantalla para comenzar: Presione cualquier parte de la pantalla para comenzar cuando vea el protector de pantalla.
2. Elija “comprar” o “recargar”: Seleccione “Comprar una nueva tarjeta Hop” si necesita una o “Recargar su tarjeta Hop” si ya tiene una. Si está comprando una tarjeta Hop nueva, una vez comprada, caerá en el compartimento en la parte inferior de la máquina.
3. Cargar o recargar su tarjeta: Para cargar la tarjeta nueva o recargar una tarjeta Hop existente, toque su tarjeta en el lector debajo de la pantalla.
4. Seleccione el monto de carga: Elija entre las opciones de carga rápida o cargue cualquier monto entre $1.40 y $250.
5. Complete el pago: Siga las instrucciones para pagar con efectivo, tarjeta de débito o crédito, o una tarjeta sin contacto en su dispositivo móvil. La máquina NO DA cambio cuando paga en efectivo.
6. Toque cada vez que suba: Recuerde, tocar el lector Hop cada vez que suba o haga transbordo. El toque de su tarjeta Hop es su prueba de pago.
TriMet tendrá personal en las estaciones y centros de transporte durante el lanzamiento inicial para ayudar a los pasajeros con el proceso y si tienen preguntas.
Para mejorar la accesibilidad, las máquinas ofrecen opciones de idioma en español, coreano, vietnamita, ruso y chino. Para los pasajeros con dificultades visuales tienen a su disposición instrucciones sonoras. Además, los botones y letreros están marcados en Braille y letras en relieve.
Las primeras cinco máquinas forman parte de un proyecto piloto. Haremos los ajustes necesarios antes de comenzar a agregar las máquinas de tarjetas Hop a más estaciones de MAX y centros de transporte en febrero, mientras eliminamos las máquinas expendedoras de boletos de papel en 2025.
Mejorando la conveniencia y accesibilidad de las tarjetas Hop
Una opción más conveniente para los pasajeros será comprar tarjetas de Hop directamente en las estaciones MAX o centros de transporte. Actualmente, las tarjetas de Hop recargables están disponibles en cientos de supermercados, farmacias y tiendas de conveniencia en toda el área metropolitana. Sin embargo, con las máquinas de la tarjeta Hop en las estaciones, los pasajeros tendrán acceso a las tarjetas cuando y donde más las necesiten, con una opción fácil para recargarlas, especialmente para aquellos que pagan en efectivo o con tarjeta. En total, se agregarán 169 máquinas en las estaciones por todo el sistema de MAX.
La tarjeta Hop ofrece a los pasajeros el control sobre cómo viajan con tranquilidad, sabiendo que nunca pagarán de más. Nunca tiene que pagar más que el costo de un pase diario por un solo día o un pase mensual por un mes calendario.
¿Por qué cambiar de boletos de papel a tarjetas
La introducción de las máquinas de las tarjetas Hop significará que retiraremos nuestros boletos de papel que se venden en las estaciones. Aunque estas máquinas nos han servido bien durante décadas, están obsoletas, ya que las piezas ya no se fabrican. Las nuevas máquinas para tarjetas de tarifa serán más confiables y ofrecerán a los pasajeros más opciones. Usando las máquinas, podrán comprar o recargar rápidamente una tarjeta usando tarjetas de crédito/débito o en efectivo.
Estas viejas máquinas solo emitían boletos que no se podían reutilizar después de un día. Además, Estas máquinas antiguas sólo emitían boletos de papel que no podían reutilizarse al cabo de un día. Esto generaba más derroche. También no tienen las ventajas de limitación de tarifa mensual de las tarjetas Hop, en las que los pasajeros nunca pagan más de 100$ al mes por la tarifa normal de adulto o 28$ por la tarifa reducida de ciudadano honrado/joven. Los boletos Hop de papel seguirán estando disponibles en nuestro Centro de Atención al Cliente y en los autobuses de TriMet para los usuarios que paguen en efectivo.
¿No tiene tarjeta Hop?Así se paga el transporte.
Los usuarios que no tengan la tarjeta Hop podrán seguir comprando el boleto de adulto por $2.80 para 2 horas y media o $5.60 para todo el día. Pueden comprar su boleto tocando con su teléfono el lector verde de Hop. Si utiliza el mismo dispositivo durante todo el día y todo el mes para pagar el billete de adulto, obtendrá las mismas ventajas de limitación de tarifa que los usuarios de la tarjeta Hop. Nunca pagará más de $5.60 al día o $100 al mes. Si viaja con frecuencia, la tarjeta Hop le ofrece protección en caso que pierda la tarjeta y la opción de recarga automática.
En 2018 TriMet extendió por primera vez nuestra tarifa reducida de Ciudadano Honrado a los habitantes de Oregón que califican basados en ingresos bajos, más de 65,000 personas se han inscrito. Se benefician de descuentos de hasta el 72% en las tarifas mensuales y asegura que el costo no sea una barrera para aquellos que necesitan viajar. El programa de tarifas reducidas para ciudadanos honrados también está disponible para las personas mayores de 65 años, los beneficiarios de Medicare, las personas con discapacidades y los miembros activos y veteranos del ejército.
El apoyo de TriMet a los usuarios con dificultades económicas va más allá de la tarifa reducida para ciudadanos honrados. Nuestros programa, Access Transit se asocia con organizaciones locales sin fines de lucro y organizaciones comunitarias para ofrecer tarifas gratuitas a los que más lo necesitan. Para obtener más información sobre nuestros programas Access Transit, visite trimet.org/accesstransit.
TriMet will be rolling out a more convenient way to purchase and reload Hop fare cards beginning in early December with the introduction of new touchscreen vending machines at five locations. They will allow riders to buy and reload plastic Hop cards at MAX stations and transit centers rather than the single-day-use Hop tickets dispensed by ticket vending machines today.
With the introduction of the transit fare card machines, riders will have a more convenient way to buy a Hop card or reload their card using cash or a credit or debit card.
Following an initial pilot of the new Hop card machines, running through early 2025, we plan to start replacing all ticket machines across the MAX system in February 2025 as we phase out our ticket vending machines to help improve reliability.
New Hop fare card machines: What you need to know
The first of the new machines will be installed at five locations: Willow Creek Transit Center, Beaverton Transit Center, Rose Quarter Transit Center, Gateway Transit Center and Portland International Airport. While installation of the machines will begin on Wednesday, Nov. 20, they will not be ready for riders to use until early December.
The machines will offer Adult as well as Honored Citizen cards (people 65 and older or who receive Medicare cards) and Youth fare. All new cards purchased cost $3, but once you have the card in hand, there are no additional service fees. Simply reload at one of the machines or online at myhopcard.com. Card holders also have the option of setting up auto reload.
Using Hop card machines in 6 simple steps
The new Hop card vending machines will come with an updated look and more options for riders. We know this will be a change for riders. That’s why we’re here to walk you through how they work:
Touch the screen to start: Press anywhere on the screen to start when you see the screensaver.
Choose “buy” or “reload”: Select “Buy a new Hop card” if you need one or “Reload your Hop card” if you already have one. If you’re buying a new Hop card, you also have the option to load value to that card.
Reload your card: To load the new card or reload an existing Hop card, tap your card on the reader below the screen.
Select your load amount: Choose from quick-loading options or load any amount between $1.40 and $250.
Complete payment: Follow the prompts to pay using cash, debit or credit card–or a contactless card on your mobile device.
Tap Every Time You Ride: Remember, tapping the Hop reader each time you board or transfer is your proof of payment.
TriMet will have personnel on hand at the stations and transit centers during the initial launch to help guide riders through the process if they have questions.
To improve accessibility, the machines offer Spanish, Korean, Vietnamese, Russian and Simplified Chinese language options. For visually impaired riders, audio instructions are available, and the buttons and labels are marked in Braille and raised letters.
The first five machines are part of a pilot. We will make any needed adjustments before we begin adding the Hop card machines to more MAX stations and transit centers in February as we phase out ticket vending machines in 2025.
Improving convenience and Hop card accessibility
Buying Hop cards directly at MAX stations or transit centers will be a more convenient option. Currently, reloadable Hop cards are available at hundreds of supermarkets, pharmacies and convenience stores throughout the metro area. But with Hop card machines at stations, riders will have access to the cards when and where they need them most with an easy reload option, especially for those using cash or a payment card. In all, 169 of the machines will be added to locations across the MAX system.
Hop gives riders control over how they ride with peace of mind, knowing they’re never overpaying. You never have to pay more than the cost of a day pass for a single day or a month pass for a calendar month.
For people with a disability or who qualify for Honored Citizen Fare based on income or military status, you must apply in advance to receive an Honored Citizen photo ID Hop card.
Why switch from tickets to cards?
The introduction of Hop card vending machines will mean the retirement of our paper Hop tickets sold at platforms. While these machines have been serving us well for decades, the machines are obsolete, with parts no longer made. The new transit fare card machines will be more reliable and give riders more options. Using the machines, they will be able to quickly buy or reload a card using credit/debit cards or cash.
The old machines only issue tickets that cannot be reused after a day, leading to extra waste. They also lack the monthly fare-capping benefits of Hop cards, where riders never pay more than $100 for standard Adult Fare or $28 for reduced Honored Citizen/Youth fare in a calendar month. Paper Hop tickets will still be available at our Customer Support Center and on TriMet buses for riders who pay with cash.
No Hop card? Here’s how to pay your fare.
Riders without Hop cards will still be able to purchase adult fare–$2.80 for 2 ½ hours or $5.60 for all day –by tapping a contactless payment card or their mobile wallet on a green Hop reader. If you use the same fare payment device throughout the day and month to pay adult fare, you will receive the same fare-capping benefits as a Hop card user and never pay more than $5.60 per day or $100 in a month. If you ride often, a Hop card provides lost card protection and an auto-reload option.
Since 2018 when TriMet first extended our Honored Citizen reduced fare to Oregonians who qualify based on income, more than 65,000 people have enrolled. They benefit from discounts of up to 72% on monthly fares, helping ensure that cost is not a barrier for those who need to ride. The Honored Citizen reduced fare program is also open to people age 65 and older along with people on Medicare, people with disabilities and active and former military members.
TriMet’s support for riders struggling financially extends beyond the Honored Citizen reduced fare to our Access Transit Programs. We partner with local nonprofits and community organizations to provide free fares to those most in need. For more information about our Access Transit programs, visit trimet.org/accesstransit.
Named for TriMet Committee on Accessibility Transportation (CAT) Chair Jan Campbell, the new space will serve as an accessibility hub for riders unable to use TriMet buses and trains due to disability or a disabling health condition
TriMet is opening a new transit mobility facility, with a new location and a new name. Located in the heart of Portland’s Lloyd neighborhood, the Jan Campbell Transit Mobility Center will provide a centralized location for people to interview and confirm eligibility for TriMet LIFT Paratransit Service. It will open for service on Monday, Nov. 25.
Jan Campbell speaks with supporters following dedication event at TriMet’s new mobility center
On Tuesday, Nov. 19, TriMet dedicated the new facility in Campbell’s honor, acknowledging her pioneering advocacy for greater public transit accessibility. A native Portlander and lifelong public transit user with paraplegia, Campbell helped create TriMet’s Committee on Accessible Transportation (CAT) in 1985 and has served as its chair ever since.
“This facility is a testament to the power of advocacy, resilience, and the unwavering dedication of one remarkable person, Jan Campbell,” said TriMet General Manager Sam Desue Jr. “Her leadership has set a high standard for accessibility and inclusion at TriMet, shaping our services to reflect values that matter—equity, dignity, inclusion and opportunity for all.”
Campbell has been instrumental in creating change that promotes independence, empowerment, and well-being.
Jan Campbell
“I feel so honored and wish I could mention each one of you individually,” she said to the crowd gathered at the mobility center Tuesday afternoon.
“You are the wind beneath wings, meaning that you have given me strength and support so that I can fulfill my vision, along with others, in breaking down environmental and attitudinal barriers so our world is welcoming to everyone.”
TriMet LIFT is a shared-ride transportation service for people who are unable to use our fixed-route buses and trains due to disability or disabling health conditions. It provides vital transportation to our riders who are most vulnerable, many of whom rely on transit to connect with vital health services, including chemotherapy and dialysis.
Relocated from Portland’s Old Town neighborhood, the new mobility center at Northeast 7th Avenue and Holladay Street provides an easier-to-access location for in-person interviews and eligibility certification required to utilize the service. It is well served by transit, with MAX trains and Portland Streetcar rolling by every few minutes and buses coming and going from stops nearby, for most of the day.
The facility is equipped with new technology and features, including a specialized transit mobility course that simulates some of the challenges people with disabilities they may face when they ride our fixed-route transit service. The course also supports travel training for riders of those buses and trains.
“We just want to make the system safe, welcoming and totally accessible,” said Campbell. “When we achieve that, we will have the best [transit] system in the country.”
TriMet LIFT vehicle
Under the Americans with Disabilities Act, LIFT service covers all locations that are within the TriMet service area, including portions of Multnomah, Washington and Clackamas counties. Last year, LIFT provided 50,000 of its 700,000 trips to vital medical appointments. The service scored a 98% approval rating in our latest Customer Satisfaction survey.
Since 2023, more than 7,200 people accessed the transit mobility center to conduct LIFT eligibility activities. Today, more than 21,500 people in the tri-county area have qualified to receive LIFT services. Learn more about TriMet’s accessibility at trimet.org/access.
About Jan Campbell
Jan Campbell profile video (2021)
Campbell has used a mobility device since she was two years old, when a virus attacked her spine. She vividly remembers what the world was like before the Americans with Disabilities Act passed and how it influenced her education, employment opportunities, housing, and most of all, her independence.
Campbell has been instrumental in creating change that promotes the independence, empowerment, and well-being of people with disabilities. In addition to the CAT, she served as the Disability Project Coordinator for the City of Portland and Multnomah County for 23 years. She has served on the Board of Directors for Disability Rights Oregon and is a member of the Northwest ADA Center’s Regional Advisory Committee.
The Daily Journal of Commerce recently recognized her as one of its 2024 Women of Vision. She holds a lifetime achievement award from the Oregon Disabilities Commission, and she received the 2015 Women of Achievement Award from the Oregon Commission for Women.
Campbell is also the recipient of a 2024 honorary membership into the American Society of Landscape Architects, an honor reserved for eight individuals annually with achievements of national or international significance to the profession of landscape architecture, joining the ranks of President Jimmy Carter, Vice President Al Gore, Rep. Earl Blumenauer, Secretary of State Colin Powell and other dignitaries.
With questions about transit use, language and communication preferences, the survey will help TriMet understand how to best support our community’s language needs
At TriMet, we are always working to make our transit service better and more welcoming for all. To help us best support and communicate with riders who speak languages other than English, we want your feedback through a new survey.
This survey will help us continue to give a voice to everyone in our community. The survey is available in 14 languages to help us reach more people than ever before.
Completing the survey could take up to 10 minutes. At the end of the survey, you can enter to win a $100 gift card or a $50 Hop card.
The survey will be open through Dec. 31, 2024. We welcome community members of all languages to participate.
Why this feedback is important
Data from TriMet and the 2020 U.S. Census shows that nearly 119,000 people or roughly 8% of residents over the age of five in our tri-county service area have limited ability to read, write and speak English. TriMet and our community partners connect with people in multiple languages about how to use our transit service through our outreach and at local events.
This survey will build on that. We will use what we learn to improve access to TriMet services and make it easier to ride for people who may have difficulty understanding English.
Our goal is to inform, motivate and empower everyone in our community to use public transit. Just like learning the alphabet is the gateway to language, understanding and using our region’s public transit system can be a building block to a better future.
Available in 14 languages
In addition to language, the survey asks questions about transit use, household and preferred methods of receiving information. It is available in English and 13 safe harbor languages. Safe harbor languages are non-English languages spoken by at least 5% of the local population or at least 1,000 individuals:
We are always looking to connect with local community-based organizations, schools, and other groups serving our diverse communities to help share the survey. If you know of an individual or group that should be involved, direct them to one of the links above or trimet.org/survey. Thank you for helping us make transit better!
Con preguntas sobre el uso del transporte público y las preferencias de idiomas y comunicación, la encuesta ayudará a TriMet a comprender cómo podemos atender mejor las necesidades de nuestra comunidad en cuanto a idiomas.
En TriMet, siempre estamos trabajando para mejorar y hacer que el servicio de transporte sea más accesible para todos. Para ayudarnos a apoyar y comunicarnos mejor con los usuarios que hablan idiomas distintos del inglés, queremos conocer su opinión a través de una nueva encuesta.
Esta encuesta nos ayudará a seguir dándole voz a todos los miembros de nuestra comunidad. La encuesta está disponible en 14 idiomas para ayudarnos a alcanzar a más gente que nunca.
La encuesta se completa en 10-15 minutos. Quienes participen podrán participar en una rifa para una tarjeta regalo de $100 o una tarjeta Hop cargada con $50 en pasaje.
La encuesta estará activa hasta el 31 de diciembre de 2024. Invitamos a participar a miembros de la comunidad de todos los idiomas.
La importancia de esta información
Los datos de TriMet y el Censo de EE.UU. de 2020 muestran que casi 119,000 personas, o alrededor del 8% de los habitantes mayores de cinco años en nuestra área de tres condados, tienen dificultades para leer, escribir y hablar inglés. TriMet y las organizaciones comunitarias que colaboran con nosotros informan a las personas en varios idiomas sobre cómo utilizar nuestro servicio de transporte público a través de enlace comunitario y en eventos locales.
Esta encuesta se basará en ello. Utilizaremos lo que aprendamos para mejorar el acceso a los servicios de TriMet y facilitar el uso del transporte a las personas que puedan tener dificultades para entender el inglés.
Nuestro objetivo es informar, motivar y animar a todos los miembros de nuestra comunidad a utilizar el transporte público. Del mismo modo que aprender el abecedario es la entrada al lenguaje, comprender y utilizar el sistema de transporte público de nuestra región puede ser la herramienta para construir un futuro mejor.
Disponible en 14 idiomas
Además del idioma, la encuesta pregunta sobre el uso del transporte público, el hogar y los métodos preferidos para recibir información. Está disponible en inglés y en 13 idiomas de refugio. Los idiomas de refugio son idiomas, distintos del inglés, hablados por al menos el 5% de la población local o al menos 1.000 personas:
Siempre estamos buscando organizaciones locales, escuelas y otros grupos que ayuden a nuestras diversas comunidades a compartir la encuesta. Si conoce a alguna persona o grupo que debería participar, diríjalos a uno de los enlaces anteriores o a trimet.org/survey. Gracias por ayudarnos a mejorar el transporte público.
