TriMet crews work day and night — cleaning trains, removing graffiti and scrubbing stations — to keep the system inviting

At the Cleveland Ave MAX Station in Gresham, TriMet Service Aide Matt Sunshine, equipped with the typical tools of the cleaning profession, steps onto a MAX Blue Line train.

Service Aides like Matt have about 10 minutes to wipe down surfaces, sweep out trash and mop the floors before vehicles depart. At the end of each MAX line, the trains have a brief layover to give operators time for a break. The Service Aides are trained to work quickly and purposefully. After all, this is the cleaners’ time to shine.

It’s a fast-paced job to make the riding experience as comfortable as possible, but Matt has found more than just work here — he’s found a sense of purpose and community that has kept him with TriMet through changing times. Starting as a temporary cleaner, he has become a part of TriMet’s expanding efforts to spruce up buses, trains and facilities.

“I got laid off from my previous job as a cook. When I was hired by TriMet, I was in the first group of COVID cleaners,” Matt says. “When COVID started cooling down, the restaurant wanted people back, so they called me, and I said, ‘no, I like it at TriMet too much. Sorry, I’m staying here.’”

He says the great environment and his dedicated and helpful co-workers have inspired him for five years. Knowing that riders appreciate his work — often thanking the team for what they do — is also a bonus. These factors are a major reason 2024 was a record-setting year for sprucing up the system.

Riders are taking notice of the more welcoming station areas and the heightened attention to maintaining a safe and inviting experience. Joan R. said she had stopped riding for a time but decided to give it another go after learning about TriMet’s efforts around cleanliness and safety. The riding experience exceeded her expectations.

“I used MAX yesterday, and it is a 180-degree difference — it is secure and clean,” Joan wrote in an email.  “I am so impressed and pleased with the changes. I now have a HOP card!”

TriMet is not letting up! Riders have told us that cleaner, brighter and more vibrant vehicles and stations make them feel better about riding. We understand. Over the first four months of 2025, crews have notched 792 reports of pressure washing and 1,096 for track cleaning, setting us on track for another record-setting year.

Multiple cleaners, one mission

With a service area spanning 533 square miles, TriMet’s Facilities Management team and other crews play a critical behind-the-scenes role in keeping the region’s transit system clean, safe and running smoothly. In 2024, the department introduced the Clean Team and delivered major systemwide improvements — often under tight timelines and challenging conditions.

Matt explains what his days look like as a Service Aide, addressing the onboard needs of trains when they reach the end of the line — the last station on each line, where operators take breaks. 

“Every time a train comes in, I hop on board,” Matt says. “I sweep up the trash. I wipe down the seats. I mop the floors. I make it smell good if it needs to be freshened up a little bit, and make it a more pleasant riding experience.” 

All told, TriMet’s cleaners performed 36,982 activities at the end of all the MAX lines in 2024. Additionally, cleaners pressure-washed stations 3,170 times in 2024 and cleaned litter from the tracks 2,561 times. 

Trains are cleaned throughout the day, and both trains and buses are cleaned once they’re done carrying passengers. Service workers, who work overnight between 9 p.m. and 5 a.m., can give vehicles more attention by wiping windows, scrubbing off mud and performing more detailed work. Meanwhile, the Clean Team, made up of TriMet employees, focuses on maintaining cleanliness and safety at stations and surrounding areas.

Various teams, one mission

In addition to the increased presence of safety and security personnel across TriMet’s transit system, our various cleaning teams help maintain a safe and welcoming environment for all riders. 

Keeping our system orderly is a shared responsibility. Riders can help by using trash cans at stations and on board, avoiding feeding pigeons and reporting inappropriate behavior when you see it. To report a non-urgent safety, security or cleanliness concern 24/7, text or call our hotline at 503-238-7433 (RIDE) or submit a report at trimet.org/security. Every small action helps keep our transit system safer and more welcoming for everyone.