With questions about transit use, language and communication preferences, the survey will help TriMet understand how to best support our community’s language needs
At TriMet, we are always working to make our transit service better and more welcoming for all. To help us best support and communicate with riders who speak languages other than English, we want your feedback through a new survey.
This survey will help us continue to give a voice to everyone in our community. The survey is available in 14 languages to help us reach more people than ever before.
Completing the survey could take up to 10 minutes. At the end of the survey, you can enter to win a $100 gift card or a $50 Hop card.
The survey will be open through Dec. 31, 2024. We welcome community members of all languages to participate.
Why this feedback is important
Data from TriMet and the 2020 U.S. Census shows that nearly 119,000 people or roughly 8% of residents over the age of five in our tri-county service area have limited ability to read, write and speak English. TriMet and our community partners connect with people in multiple languages about how to use our transit service through our outreach and at local events.
This survey will build on that. We will use what we learn to improve access to TriMet services and make it easier to ride for people who may have difficulty understanding English.
Our goal is to inform, motivate and empower everyone in our community to use public transit. Just like learning the alphabet is the gateway to language, understanding and using our region’s public transit system can be a building block to a better future.
Available in 14 languages
In addition to language, the survey asks questions about transit use, household and preferred methods of receiving information. It is available in English and 13 safe harbor languages. Safe harbor languages are non-English languages spoken by at least 5% of the local population or at least 1,000 individuals:
· Arabic: https://trimet.sjc1.qualtrics.com/jfe/form/SV_d531b9yzRaDJtuS
· Chinese, Traditional: https://trimet.sjc1.qualtrics.com/jfe/form/SV_56moHq3BKWHjaei
· English: https://trimet.sjc1.qualtrics.com/jfe/form/SV_3wJpxTt5ff2ECzA
· Farsi: https://trimet.sjc1.qualtrics.com/jfe/form/SV_7a3dr4g0aqaMfVc
· Haitian Creole: https://trimet.sjc1.qualtrics.com/jfe/form/SV_0ecmNlYFutQgI2G
· Japanese: https://trimet.sjc1.qualtrics.com/jfe/form/SV_0Cyhc52tvEhPFl4
· Khmer: https://trimet.sjc1.qualtrics.com/jfe/form/SV_3sGnCvpXAZKMvMq
· Korean: https://trimet.sjc1.qualtrics.com/jfe/form/SV_1GfObgTIkcpuTiu
· Russian: https://trimet.sjc1.qualtrics.com/jfe/form/SV_38Jbcfg9UHy0iou
· Somali: https://trimet.sjc1.qualtrics.com/jfe/form/SV_afnDAucZOzrjrOS
· Spanish: https://trimet.sjc1.qualtrics.com/jfe/form/SV_6Rvno28yENtOpAW
· Tagalog: https://trimet.sjc1.qualtrics.com/jfe/form/SV_9Y81hcBQvitpJSC
· Ukrainian: https://trimet.sjc1.qualtrics.com/jfe/form/SV_2snqJSvNN3ZSgUC
· Vietnamese: https://trimet.sjc1.qualtrics.com/jfe/form/SV_bqL3p0CsnkxZ782
Share our language survey!
We are always looking to connect with local community-based organizations, schools, and other groups serving our diverse communities to help share the survey. If you know of an individual or group that should be involved, direct them to one of the links above or trimet.org/survey. Thank you for helping us make transit better!
