Still time left to exchange foil-stamped paper tickets and tickets purchased on the TriMet Tickets app for money on a Hop card before Dec. 31 deadline
This New Year’s Eve, nearly 167 million Americans will make at least one resolution — a decision to do or not do something — to make their lives better. This year, TriMet is making some changes too. We are phasing out most non-Hop paper tickets and tickets purchased with the TriMet Tickets mobile app. What that means, is that that riders have between now and Dec. 31, 2019 to use their old tickets or exchange them for equal value on a Hop Fastpass® card. Start the New Year fresh with Hop and save time and money over paper and mobile tickets.
Out with the old, in with Hop
Riders have between now and Dec. 31, 2019, to use their old fares or exchange them for Hop. Here’s how to make an exchange:
- Find all of your unvalidated, foil-stamped paper tickets, take them to the TriMet Ticket Office in Pioneer Courthouse Square, and exchange them for equal value on a Hop card. We know resolutions can be challenging, so we’ll make it easier by throwing the card in for free.
- Check your TriMet Tickets app for unused mobile tickets, take your phone to the TriMet Ticket Office, and exchange the tickets for equal value on a free Hop card. If you use a mobile wallet, you can get a virtual Hop card and keep using your phone to pay.
- Download and print this form and send it, along with all of your unvalidated, foil-stamped paper tickets to “Ticket Exchange” at the TriMet Ticket Office. We’ll put equal value on a free Hop card and send it to you. This process can take up to two weeks, so make alternate plans for fare as your tickets might arrive after Dec. 31.
TriMet Ticket Office
701 SW 6th Ave.
Portland, OR 97204
The exchange process takes just minutes, but with so many riders getting on board with Hop, you may want to plan extra time at the ticket office.
TriMet announced plans to phase-out most non-Hop paper and mobile tickets in April. Over the last eight months, we’ve invited riders to exchange their tickets, either at events held at busy transit centers across our tri-county service district, by mail or at the TriMet Ticket Office. As of Dec. 5, we’ve helped nearly 8,500 customers exchange tickets, for a total of about $634,000 in ticket value. For perspective, consider this. If each ticket exchanged was for a $2.50, 2 ½-hour Adult fare, that’s equal to nearly 253,600 tickets or a ride a day for nearly 695 years!
Resolve to remember to tap for every ride
Hop cards – whether physical or virtual – work like a gift card. You load money up front, then tap with every ride or transfer. Loading the card doesn’t pay for your trip, it’s the tap that deducts fare. The tap is also your proof of purchase. You’ll earn passes as you ride, so you’ll never pay more than the cost of an all-day ticket or month pass, and you’ll only pay for rides that you actually take. That means those who pay Adult fare get unlimited rides for $100 a month. Those who qualify for Youth or Honored Citizen fare, get unlimited rides for $28 a month. Also, if you register your Hop card, your money is protected when you report the card lost or stolen. Reloading your card is easy, with bankcard options and more than 500 locations that accept cash.
Our LIFT paratransit riders are also transitioning to Hop, but foil-stamped LIFT paper tickets will continue to be accepted for the foreseeable future. Adult, Honored Citizen and Youth tickets will be phased out on LIFT on Dec. 31. After the New Year, riders can continue to pay with cash on board buses or with cash or card at ticket vending machines.
Hop is the next generation of transit fare, offering a cash-free, hassle-free option that’s valid throughout the Portland-Vancouver metro area. Use it to pay fare on TriMet, C-TRAN and Portland Streetcar. Load fare in the store, at the TriMet Ticket Office, online at myhopcard.com or by calling 1-844-MYHOPCARD. You’re ready to ride! Just remember to tap your card at the green Hop reader on board buses and streetcars, and on MAX, WES and Vine platforms. Go to myhopcard.com to learn about Hop, including answers to common questions, how-to-videos and more!