Time to change your transit ticket habit! TriMet announces more ticket exchange events

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Ticket exchanges in West Linn, Pioneer Courthouse Square, Oregon City, Beaverton and beyond offer convenient options to exchange existing tickets for Hop value, plus get a free Hop card

TriMet offers more ways for riders to turn old, foil-stamped paper tickets and tickets purchased on the TriMet Tickets app into the transit pass of the present and future – Hop Fastpass®. With new ticket exchange events announced each month, riders have a convenient way to transfer the value of foil-stamped paper and mobile tickets to Hop, plus you’ll get a free Hop card. You can also speak with TriMet staff, who can answer questions about Hop. Hop makes it quick and easy to pay your fare, and it offers exclusive cost savings. Plus, with Hop, there are even more ways to pay – whether you use a card or your phone! Just remember to tap for every ride. As announced in April, we plan to phase out most non-Hop paper and mobile tickets and passes by Dec. 31, 2019.

TriMet ticket exchange events make it easy to transfer foil-stamped paper and mobile tickets to Hop

“Hop” by an upcoming event!

Monday, June 24

West Linn Public Library

1595 Burns St., West Linn

3:30 p.m. – 6:00 p.m.

Saturday, June 29

TriMet Ticket Office

Pioneer Courthouse Square

701 SW 6th Ave., Portland

9:00 a.m. – 1:00 p.m.

Monday, July 1

Oregon City Public Library

606 John Adams St., Oregon City

3:30 p.m. – 6:00 p.m.

Thursday, July 25

Hillsboro City Hall, Room 113C

150 E Main St., Hillsboro

3:30 p.m. – 6:00 p.m.

Click here for more…

Ticket exchange 101

Unvalidated foil-stamped paper ticket

We can accept up to $250 worth of unvalidated, foil-stamped Adult, Youth or Honored Citizen paper tickets or mobile tickets bought using the TriMet Tickets app at the exchange events. In return, you’ll receive a free Hop card loaded with equal value.

If you’re already using Hop and still have unvalidated, foil-stamped paper or mobile tickets, we can help! Stop by a ticket exchange event or the TriMet Ticket Office Monday through Friday, 8:30 a.m. to 5:30 p.m. We’ll transfer the value of those tickets to your existing physical or virtual Hop card.

Even more ways to make the switch

There are plenty of ways to switch out unvalidated, foil-stamped tickets for money on a free Hop card:

  1. At the ticket office — Tickets can be exchanged at the TriMet Ticket Office during normal business hours. We’re open Monday – Friday from 8:30 a.m. – 5:30 p.m.
  2. By mail — Send us your tickets valued up to $250, and we’ll send you a Hop card loaded with equal value or credit the ticket value to your existing Hop account. Include this form with your tickets.
  3. At a future event — We’ll be hosting more special events throughout the year. Check back at trimet.org/ticketexchange and our TriMet Facebook page in the coming months to find an event near you.

Another option is to simply use your remaining paper tickets and passes before Dec. 31, 2019, and then make the switch to Hop.

How to “Hop” with your phone

Virtual Hop cards

Last month, Hop became the first transit fare card in North America to launch in Apple Wallet. We also made history when we worked with Google to offer the first virtual transit fare card available within Google Pay  globally. What it means for riders is that you can get a Hop card in the app store, add it to your mobile wallet, load fare, start tapping and start saving! Just remember to tap for every ride.

A virtual Hop card is taped to a Hop reader

Benefits of virtual cards

When you use a virtual Hop card in Apple Wallet or Google Pay, you’ll enjoy all of the benefits of the plastic Hop:

  • Earn a day pass or month pass with no upfront cost. Once the cost of a day pass is reached, the rest of the rides are free that day. Once the cost of a month pass is reached, the rest of the rides that month are free.
  • Never pay for rides you don’t take.
  • Easily reload value through the wallet.
  • Purchase Adult, Youth or Honored Citizen fares.

Tap your phone at the Hop reader for each ride. Hop readers are located onboard buses and streetcars and outside on the platform at MAX, WES and The Vine stations. That tap is your proof of purchase.

Using Hop without a Hop card

You can use Hop with a mobile wallet even if you don’t have the app or a virtual card. Just tap your phone to a Hop reader on the bus or at the platform. Android users will need to validate your payment. With Express Transit with Apple Pay, just tap and hop onboard. You’ll still benefit from Hop’s daily fare-capping feature, but you’ll have to get a card to earn a month pass and enjoy all that Hop has to offer! Riders using their phone to pay should keep it charged at all times. Your phone is proof of valid fare, so remember to tap every time.

TriMet plans to phase out most non-Hop paper and mobile tickets by Dec. 31, 2019

Phasing out most non-Hop paper tickets

TriMet announced plans to phase out most non-Hop tickets last April. We encourage riders to make the switch to Hop, as we plan to no longer accept most non-Hop tickets after Dec. 31, 2019. That includes unvalidated 7-, 14- and 30-day passes; unvalidated, foil-stamped paper tickets and passes; and mobile tickets from the TriMet Tickets app. We will, however, continue to sell validated paper ticket receipts printed on buses, LIFT tickets and passes, and paper Hop tickets sold at machines on rail platforms.

Hop Fastpass®

TriMet and our transit partners, C-TRAN and Portland Streetcar, launched Hop Fastpass® on July 17, 2017, introducing a better way to pay across the Portland-Vancouver Metro area. Hop’s state-of-the-art electronic fare system provides automatic benefits like fare capping, making the transit system more affordable and accessible. Just remember to tap for every ride. Go to myhopcard.com to learn about Hop, including answers to common questions, how-to videos and more!