Hop on board with Hop Fastpass™ as retailer sales shift to electronic fare only

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Hop system catching on with more than 2.2 million taps since July 2017

As TriMet and our partners continue to rollout the Hop Fastpass™ electronic fare system, making it easier and more beneficial for ours riders, retailers will shift to selling Hop cards only.

TriMet has grown its network of retail outlets that sell transit fares from a little more than 100 in 2016 to more than 250 today – a first for a transit agency of TriMet’s size. By July 2018, more than 500 stores and outlets will sell and load value on Hop cards. Starting Feb. 1, 2018, the retailers will no longer sell conventional tickets and passes.

Hop is catching on quickly! Since Hop’s public launch in July 17, 2017:

  • Some 10 percent of TriMet riders are paying fare with Hop.
  • Approximately 50,000 Hop cards have been activated.
  • More than 2.2 million Hop taps have been recorded.
  • More than $4.5 million in fare has been loaded on Hop cards.

What is Hop?

Hop is a regional account-based, electronic fare system. Riders pay their fare on TriMet, C-TRAN and Portland Streetcar by tapping a Hop card or their phone against a reader on board a vehicle or at a rail platform. The system automatically deducts the cost of the ride from the user’s balance.

Hop options

  • Hop card: Purchase a Hop card at a local retailer or ticket office and load money on to it.
  • Mobile wallet: Pay fare with a bankcard stored in an Android Pay, Apple Pay or Samsung Pay mobile wallet. While a great option for less frequent riders including tourists and visitors, users can only by an Adult fare and do not get all the benefits of a Hop physical or virtual card.
  • Hop virtual card in Android Pay: Beginning early in 2018, riders with Android Pay will be able to buy a virtual card and store it in their mobile wallet – making Hop the first transit fare card in the world available in Android Pay. Users will be able to tap their phone to a Hop reader and get all the benefits of a physical Hop card.

Hop benefits

Save as you ride: Get the savings of a day or month pass without the upfront cost:

  • Use the Hop card for two trips—more than 2½ hours apart—in one day and earn a day pass.
  • Paying with the Hop card, reach the cost of a month pass and ride free the rest of the month.

Easily reload value just about anywhere, anytime:

  • Online at myhopcard.com, using the Hop Fastpass app (download free from Google Play and iTunes) or by calling
    1-844-MYHOPCARD.
  • In person at the Customer Service desk (or, in the future, at the checkout lane) at a growing number of stores.
  • At any Plaid Pantry convenience store, with cash.
  • Set up auto-load (requires card registration).

Enjoy lost-card protection:

  • Hop is account-based, which means the value is stored in the user’s account rather than the card itself. If the card is registered, this provides lost-card protection, meaning the balance is protected and the user must pay only for a replacement card. It’s important to report a lost or stolen card as soon as possible, so the card can be deactivated.

Hop is the next generation of transit fare, offering a cash-free, hassle-free option that’s valid throughout the Portland-Vancouver metro area. It’s one more way TriMet is Making Transit Better. Hop Fastpass – a better way to pay!