Mobile tickets making buying and using fares convenient and easy
The TriMet Tickets mobile ticketing app has hit a new milestone: 50,000 downloads of the app.
“It was difficult to judge how popular the TriMet Tickets app would be since it was the first mobile ticketing app in the country for use on both buses and trains,” said TriMet General Manager Neil McFarlane. “Initially we thought maybe we’d see about 30,000 downloads of the app in the first year; now we’ve hit 50,000 in about three months!”
Riders have used the app to purchase more than 331,000 mobile tickets since the free ticket app launched in early September. The app allows you to buy fares right on your smartphone – anywhere, anytime. The mobile tickets are then stored in your phone for use with a few taps of the screen.
How TriMet Tickets work
- Download the app
Go to the Apple iTunes or Google Play store and download the free app to your iPhone or Android phone. Go into the app and register your account.
- Buy tickets
Go to the “Buy Tickets” tab and select your rider group and the fare you want, and then tap “Checkout. Enter or confirm the payment card you want to use.
- Use tickets
Go to the “My Tickets” tab and tap the green “Use” button next to the ticket you want to use. (If you are re-launching a ticket already in use, the “Use” button is blue.) When asked to confirm that you want to use the ticket, click “Yes.”
It’s that simple! We have easy to follow how to videos at trimet.org/mobiletickets/howto.
Purchase tickets ahead of time
Purchase mobile tickets ahead of time and then validate them when you need to use them. If you use 2-hour tickets or day passes, consider purchasing a handful at a time for use when needed. Due to credit card processing fees, the app requires a $5 minimum purchase anyway, but again you can purchase multiple tickets and validate them as needed. The $5 minimum purchase doesn’t mean you have to buy a $5 ticket.
Validate your mobile ticket
Validate or launch your ticket before entering a fare-required rail platform or before boarding your bus or train. To make sure your mobile ticket loads in time, launch it when you see your bus or train approaching. Remember, you are required to show a fare when riding TriMet so make sure you validate your ticket, and make sure your phone’s battery won’t run out during your ride.
Move unused tickets before making changes
When you first download the app, register your account. This allows you better control of the tickets you purchase, which are automatically stored inside the app on your phone. Before making any changes to your phone that might cause your app to delete or reinstall, move your unused tickets from your phone to your online account at trimet.org/mobiletickets or else they will be lost. Just go into your online account and click the “My Tickets” tab and ‘recall’ your unused tickets. Get more helpful technical tips at trimet.transitsherpa.com.
Learn more about this innovative app
TriMet partnered with local software developer GlobeSherpa to create the app, the first to be used in the U.S. for riding both buses and trains. Learn more information about the TriMet Tickets app at trimet.org/mobiletickets.