TriMet maintenance to impact some MAX riders Friday and Sunday

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Work scheduled on Sunset Transit Center elevator and MAX ticket vending machines

Sunset Transit Center eastbound elevator not operating Friday morning
Friday, June 21st, from 9 a.m. until 12 p.m., the eastbound elevator at Sunset Transit Center will be out of service as a door track is replaced.

Riders traveling to Sunset Transit Center on an eastbound MAX train who prefer or need to use the elevator should travel one more stop to Washington Park and travel back on a westbound train. Riders traveling east from Sunset Transit Center should use the westbound elevator and travel west one stop to Beaverton Transit Center and transfer to an eastbound train.

Ticket vending machines not accepting cards in pre-dawn hours Sunday morning
Beginning at 1:30 a.m. on Sunday, June 23, ticket vending machines (TVMs) at all MAX stations will not accept credit/debit cards while software maintenance is performed. The work should be completed by 5 a.m. Riders are urged to purchase tickets beforehand or come prepared to make cash purchases  if they plan to buy tickets during that time. We apologize for any inconvenience.

The TVMs require periodic software updates just like home computers. Updates can come in the form of general bug fixes, feature enhancements or security fixes.

In the past several months, TriMet General Manager Neil McFarlane has directed staff to refocus efforts and identify ways that will improve, as quickly as possible, the customer experience when purchasing and using fares. He reorganized internal resources, creating dedicated work groups for more concentrated effort and accountability in areas such as TVM operations and maintenance. This has helped streamline the identification of TVM issues and is speeding up improvements and repairs, lessening the downtime of machines.

Recent TVM improvements:

  • TriMet has replaced our 117 oldest TVMs, the Type 3 machines earlier this month. This means more than half our TVMs will be the new Type 6s. The Type 6 machines are more reliable than the older Type 3s, which were 15 years old.
  • We’ve identified and fixed several software issues that have improved the ticket purchase experience for thousands of card users a month.
  • We have established better collaboration between our IT, maintenance and finance departments and the machine vendor to proactively look for improvements in the functioning of the TVM system.
  • We’ve identified and fixed several software issues that have improved the ticket purchase experience for thousands of card users a month.

TriMet thanks riders for their patience and understanding while we complete these necessary maintenance updates.