Beta test of TriMet Tickets mobile ticketing app providing valuable feedback

by

Insight provided in first weeks of testing will be incorporated before the highly anticipated, free app is launched this summer

trimet-mobileticketTriMet and GlobeSherpa launched the beta test of the highly anticipated TriMet Tickets mobile ticketing app two weeks ago, on May 16; and already we’re getting great feedback from our testers. Those testers are among the first riders of a multimodal transit system in the U.S. to use a mobile ticketing app.

Using the TriMet Tickets app, beta testers have been conveniently buying fares from their smartphones to ride buses, MAX trains, WES Commuter Rail and the Portland Streetcar. So far, nearly 900 tickets have been purchased with the app. Mostly we’re hearing how easy it is to use, but the GlobeSherpa team will be making some adjustments based on the feedback we’re getting.

  • More visual distinction between the activated and unused tickets in the MyTickets tab
  • Clearer messaging across the in-app push notifications
  • Simplification of the sign in and sign out functionality
  • Longer sessions before timeout

The biggest issue that beta testers have run into has been related to setting up their smartphones for the beta test version of the app using a second app. But the good news is that this two-step process is only for the beta test. Once the TriMet Tickets app is available to all riders this summer, you’ll be able to simply download the free app directly from the Apple AppStore or Google Play.

How the TriMet Tickets app will work

  1. Download the free app
  2. Enter a debit or credit card in the secure system
  3. Purchase tickets and passes instantly
  4. Tap “use”

Mobile fares system reduces operating cost

The TriMet Tickets mobile ticketing app is a big step toward implementing a state-of-the-art electronic fare system by 2017/2018. The mobile app is expected to save the agency money by reducing the operating cost associated with printed and cash fares. Paper and cash fares will still be available via our traditional channels for those without access to this mobile application.